About Us
AQMetrics is a leading provider of regulatory risk software to global financial institutions.
Our Values
* People First: We put people first in everything we do, making decisions based on what is best for our employees, partners, and customers.
* Customer Delight: We strive to provide the best-in-class customer experience through teamwork and high performance.
* Integrity: We conduct our business with the highest standards of professionalism, skill, diligence, and responsibility.
* Innovation: We value ideas and encourage innovation every day.
Job Description
Responsibilities
* Provide Level 1/2 support for Windows-based user systems.
* Manage user accounts and permissions in Google Workspace and Microsoft Azure.
* Troubleshoot hardware, software, and network issues across laptops, mobile devices, and internal network.
* Assist in the support of Office/Microsoft 365 and basic Azure services.
* Document technical issues and resolutions to maintain accurate records.
* Participate in IT projects such as system rollouts, migrations, and hardware upgrades.
* Suggest and assist in the implementation of IT security and efficiency improvements.
* Track, update, and manage IT hardware inventory.
* Patch Management.
* Assist with IT Security Awareness training initiatives and Inductions.
* Assist with periodic audits related to ISO27001 and DORA.
* Hardware and software procurement.
* Laptop build and deployment.
Requirements
* 2+ years of experience in IT support in a Windows environment.
* Strong knowledge of Windows operating systems and Office/Microsoft 365.
* Knowledge of basic networking protocols (DNS, DHCP, TCP/IP).
* Exposure to Microsoft Azure/AWS with experience in user and service management.
* Relevant certifications such as CompTIA A+, Security+, or Microsoft Certified.
* Strong problem-solving skills, attention to detail, and security focus.
* Excellent verbal and written communication skills.
* Ability to work independently and manage multiple tasks simultaneously.
* Effective documentation skills with the ability to create & maintain knowledge base articles.
Desirable Qualifications
* 3rd level qualification in Computer Science or related field.
* AWS Certifications.
* Microsoft Intune deployment and MDM.
* Evidence of continuous learning.
* Exposure to ISO27001 and DORA.
Benefits
* Competitive salary.
* Upskilling opportunities.
* Employee Assistance Programme.
* Pension scheme.
* Healthcare for employees and their families.
* Flexible working.
* Bike to Work scheme.
* Active social club with events throughout the year.
Interview Process
We follow a structured interview process that includes:
1. An introductory call with our HR Manager.
2. A technical assessment (role-dependent) and/or phone interview with 1-2 people.
3. A potential onsite interview.
AQMetrics is an equal-opportunity employer committed to an inclusive and diverse workplace.