Overview
Part-time: Tuesday - Friday, Permanent
Up to £32,000 depending on experience + Pension + BUPA + ShareSave + 6.6 weeks holiday + Hybrid Working
Southampton, Store Support Office
To provide professional, consistent advice, support and coaching on all employment relation issues to managers in SSO and retail, ensuring a fair and consistent approach to company policies and procedures while minimizing potential commercial risks.
What's the job?
1. Respond to all employment relations queries in line with our policies and within our agreed SLAs after asking all relevant questions to fully understand the situation.
2. Inspire confidence and encourage decision-makers to make informed decisions by providing expert advice, support, and coaching.
3. Draft relevant letters ensuring they are well written, grammatically and factually correct, and include necessary information to minimize risk.
4. Ensure stakeholders understand the policies, processes, options/advice given, and tools available.
5. Provide effective day-to-day administration related to these queries, such as accurately logging calls and updating grievance spreadsheets.
6. Develop and maintain effective working relationships with all stakeholders.
7. Proactively contribute to the team, working collaboratively, sharing knowledge, giving feedback, and ensuring an effective working relationship.
8. Use MI and anecdotal information to identify trends and recommend appropriate actions to improve performance and drive continuous improvements of our service.
9. Drive any relevant focus area by updating/training colleagues and making continuous improvements by simplifying processes and driving efficiencies.
10. Attend internal and external training courses as required.
11. Keep up to date with relevant internal and external information and provide options and recommendations where applicable.
12. Effectively contribute to and influence ad-hoc projects as required within and outside the team.
13. Provide face-to-face advice and note-taking support to managers in SSO and, occasionally, retail.
14. Maintain and develop supporting tools and materials, such as policies and How-to Guides.
15. Case manage complex cases, considering all components and formulating a strategy for satisfactory resolution.
What we need:
* Currently operating or with proven experience as an ER or HR Advisor/Generalist.
* Able to demonstrate credible ER knowledge.
* Ability to prioritize and work well under pressure.
* Strong listening and communication skills - verbal and written.
* Strong influencing, coaching skills, and questioning techniques.
* Attention to detail.
* Proven ability to contribute and work as part of a team.
What's in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognize that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and lots more!
To support you during the application or interview process, please contact ssorecruitment@b-and-q.co.uk for any recruitment adjustments.
We want to ensure that all employees, future employees, and applicants to all Kingfisher companies are treated equally regardless of age, gender, marital or civil partnership status, color, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression, or sexual orientation. Find out more about us, including the benefits we offer and our community, sustainability, and inclusion projects at bandqcareers.com. If you require any additional support or adjustments to help you make an application, please contact us at ssorecruitment@b-and-q.co.uk.
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