* Region: EMEA - Europe, Middle East and Africa
* Work Persona: Flexible
Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
What you get to do in this role:
* Aligned to several EMEA regions and territories, the Deal Operations Analyst will support the forecasting process and advise the sales force in commercial sales transactions.
* Attend regional forecast calls and perform and ensure forecast accuracy.
* Analyse and review current customer licensing, products and usage and ensure license compliance.
* Ensure the commercial proposal is in line with internal policies.
* Review Quotes and Order Forms for accuracy and completeness.
* Ensure all approvals are correctly documented as per the internal policies.
* Work with cross-functional teams (Deal Desk, Finance, and Legal) as needed.
* Interface with Order Management to ensure accuracy of booked sales opportunities in the ServiceNow CRM tool.
Qualifications
To be successful in this role you have:
* 1-2 years of proven experience in Operations in a software sales organization.
* Organized, with excellent attention to detail and the ability to work in a fast-paced environment.
* Experienced in using Microsoft Office.
* Experience with a CRM System.
* Has an understanding of the sales cycle.
* Strong listening, analytics, problem-solving and organizational skills.
* Ability to prioritize to meet business needs.
* Ability to work efficiently under pressure.
* Effective communicator, both written and verbal.
* Team Player with a positive attitude ready to work in a fast-paced environment.
* Results Driven.
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