We’re hiring for a Senior Account Handler
We’re NFP and we provide services and solutions to support businesses and people. We have capabilities that extend around the globe, including here in the UK, Ireland, EMEA, APAC and North America. It’s a time of rapid growth for the European arm of the business, so we are looking for someone to assist in delivering exceptional service to NFP clients through a desk-based service model whilst assisting in increasing business efficiency and optimising service delivery.
We are recruiting for a Senior Account Handler to assist in delivering exceptional service to NFP clients through a desk-based service model whilst assisting in increasing business efficiency and optimising service delivery. The individual will consult with all levels of NFP and P&C management (and wider) to design and execute strategies that can be implemented fast and with minimum staff members' resistance.
Overview of duties
* Provide a high level of professional advice and all-round service in all aspects of the client relationship - answering general enquiries, renewals, midterm adjustments as well as obtaining quotations
* Manage a range of larger client insurance programs
* Handle a varied range of new business enquiries and presentations to market
* Act as a technical referral point within a well-established commercial team and offer guidance to less experienced team members
* Be involved in all aspects of client engagement working closely with the senior directors and executives of the business
* Identify cross selling opportunities where appropriate
* Be challenged professionally, with a varied case load of Business clients who will value your advice and service
* Be part of a growing and market leading team, well respected by clients and peers and able to broker in your clients' best interests
* Have access to leading technology and infrastructure to allow you to carry out your duties efficiently and effectively
Person specification
Knowledge, skills and abilities:
* A professional Insurance Account Handler, Broker or Client Service Executive seeking to progress your career or an insurance professional from another discipline keen to develop a career in a customer servicing role
* Interested in joining a leading independent firm that will value your input and commit to training & development
* Hold a good knowledge of cross class commercial insurance classes with a number of years’ experience and a positive approach
* Motivated by sourcing and providing solid insurance advice and solutions for your clients
* A team player with a "can do" attitude looking to develop a career in commercial insurance
* Able to converse at all levels and act as interface between all Insurance departments, clients and service providers
* Able to build positive relationships within the team, and with Clients
Education/ experience:
* Ability to collate information and produce reports
* Able to organise and prioritise the overall workload of a team
* Experience of international placements
Hours: Monday - Friday, 35 hours
Location: Birmingham
If this sounds like something you are interested in please apply, or contact Paige Hughes or Lucy Reed for further information.
We may be a global business, but our culture is united and truly collaborative. We strive to adopt a genuinely flexible approach to working, and we have the technology to make it as easy as possible for our people around the world to connect to one another, and to be productive in and out of the office.
We want everyone to bring their best selves to work each day, so we have a relaxed and casual office environment, plus great employee benefits and socials. Joining NFP means you’ll get plenty of opportunities to invest in your career and personal development.
Attractions - NFP
* We pride ourselves on our fast-paced, collaborative, vibrant working environment and hybrid model for part-remote working
* Our PeopleFirst culture means our people work in a flexible and autonomous way and have the freedom and expertise to deliver outstanding service to clients in the way that they know-how.
* We build partnerships with organisations that can complement our client offering and we invest in new technology to deliver innovative solutions in our given markets.
* We focus on making sure that people can bring their best selves to work every day; and that they are placing as much importance on family and community as they do their valuable work.
* Our diversity and inclusion initiatives and charity work form a large part of this. NFP has an Executive Board member who is dedicated to diversity and inclusion, and has a D&I Board made up of individuals from across our entire business.
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