Posted: 24 March
Offer description
Job Title: Managed Services Engineer
We are seeking a highly skilled and experienced Managed Services Engineer to provide exceptional technical support and customer service to our clients. This role requires a dependable IT professional who can support escalations from 1st line support, manage cloud services, and work across multiple client systems.
* Effective diagnosis & troubleshooting of server hardware, desktops, laptops, printers, Microsoft desktop applications, and networking.
* Installation and configuration of servers (physical and virtual), firewalls, desktops, laptops, and infrastructure hardware.
* Experience of endpoint management.
* Active Directory users and computers management.
* Multi-tasking various user issues effectively and efficiently, while documenting troubleshooting and triage steps so other team members can follow if required.
* Interaction with project teams to facilitate new systems and upgrades.
* Support pre-sales and Service Delivery Managers.
* Work on internal and customer projects.
* Be part of the on-call rota.
* Apply information security in accordance with the established team policies, procedures, and work instructions.
* Adhere to all applicable compliance framework disciplines.
* Maintain and develop professional skill set.
* Foster strong working relationships with our customers.
* Provide customers professional and timely feedback / information.
* Clear, effective communication to customers and colleagues.
* Ownership and management of Service Tickets to which they have been assigned.
* Provide reporting as required to line manager.
* Effective and professional handover between team members.
* Complete all work in accordance with the internal compliance procedures.
* Create and maintain documentation.
* Support and knowledge share with other members of the team.
* Perform any other duties as required.
Requirements:
* 3+ years technical experience gained in a support environment, ideally in an MSP (Managed Service Provider) or similar.
* Industry recognized professional technical qualifications.
* Proven record of accomplishment in support methodologies, e.g. ITIL.
* Sound problem analysis skills and an ability to manage and deliver under pressure.
* In-depth knowledge of the full Microsoft stack including Microsoft 365, Azure, Intune, etc.
* Knowledge of supporting Remote / Virtual Desktop environments.
* Microsoft Active Directory, Group Policy management.
* Windows Server Admin from 2012 to 2025.
* Management of networking and firewalls - vLANs, web filtering, routing, policies, etc.
* DNS and DHCP management.
* Security best practices – MS365, anti-virus, etc.
* Working knowledge of VMware ESXi & vSphere from 6.0 to current.
* Experienced practical knowledge of Server, Windows Clients, Linux, etc.
* Working knowledge and administration of Microsoft Exchange.
* Experience designing, installing, configuring, and maintaining all types of servers, storage, and network hardware.
* Experience of IaaS & cloud environments and deployments.
Competencies:
* Enthusiasm, Drive, and Initiative.
* Good leadership skills.
* Ability to work alone and within a team.
* Ability to work to deadlines.
* Certifications for Microsoft products.
* Certifications for VMware products.
* Certifications for firewalls: FortiGate, SonicWall, WatchGuard, Sophos.
* Must have clean, full local driving license and be willing to travel.
