Technology Consulting - ServiceNow Consultant, Assistant Manager / Manager
Location: Dublin 2
Date: Apr 24, 2025
General information
* Location: Dublin
* Available for Work Visa Sponsorship: No
* Business area: Technology Consulting (ServiceNow)
* Contract type: Permanent
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. We are looking for future leaders with a genuine creative vision and confidence to make it happen.
The team and the opportunity
At EY, the Technology Delivery team executes and drives end-to-end transformational IT-centric programmes and projects by delivering solutions that encompass people, process, and technology. We tailor our delivery approach to execute on IT and ICT Strategies and realise the IT investments that underpin core business objectives for our clients.
As part of our NextWave strategy, Programme Managers will provide Programme Leadership, Support, and Direction to support our client’s technology-centric programmes. We are looking to recruit high-performing individuals with a proven track record in Programme Management and/or Portfolio/Project Management to be part of our leading and growing Technology Consulting business.
By joining the Technology Consulting team, you will be helping our clients solve a range of challenges from responding to the ever-changing demands of the market to overseeing large and complex transformation programmes that truly transform our clients' ways of working.
Your key responsibilities
Client Responsibilities
* Take end-to-end responsibility for the delivery of technology-focused projects with a focus on ServiceNow reviews, implementations, and change projects.
* Plan, direct, and coordinate activities to deliver projects from mobilisation through to implementation by leading, directing, and overseeing medium to large-sized teams of project resources.
* Influence and negotiate project outcomes, often across multiple functions. Prepare and present analysis, insights, and recommendations to assist defined governance forums and senior client stakeholders with decision making.
* Maintain focus so that projects deliver on key priorities and requirements, managing dependencies to realise business benefits to agreed timelines.
* Advise on project/programme level decisions that influence significant project direction and escalate decisions that cannot be resolved to the agreed governance forums.
Internal Responsibilities
* Understand all our consulting service offerings and actively identify opportunities to better serve clients.
* Create innovative insights for clients looking to leverage their vendor framework, improve their IT offerings, and execute on project commitments.
* Lead Technology Consulting engagements, managing team performance and commercials.
* Develop people through effectively supervising, coaching, and mentoring all levels of staff.
* Understand, follow, and lead staff in workplace policies and procedures.
Skills and attributes for success
To qualify for the role, you must have:
* Around 3+ years’ experience implementing ServiceNow.
* A deep technical and functional knowledge of IT Service Management.
* Additional mainline certifications from ServiceNow, such as Certified System Administrator or Certified Implementation Specialist.
* Certification and/or knowledge of ITIL.
* Experience working in a client-facing role for a leading consulting or professional services company in delivery of large-scale complex technical projects.
* Excellent communication skills – tailoring communications to suit various audiences.
What working at EY offers
We offer a competitive remuneration package, flexible working, and career development opportunities. Our comprehensive Total Rewards package includes:
* Support and coaching from engaging colleagues.
* Opportunities to develop new skills and progress your career.
* The freedom and flexibility to handle your role in a way that’s right for you.
About EY
As a global leader in assurance, tax, transaction, and advisory services, we’re using our expertise to build a better working world.
Inclusion & Diversity
We are committed to fostering an environment where all differences are valued and respected.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Join us in building a better working world. That’s Why, EY.
Apply now.
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