Mater Private Network have an exciting job opportunity for a Patient Accounts Supervisorto join our Mater Private Network Team. Purpose of the role Support the Patient Accounts Team meeting objectives of collecting cash, verifying patients and resolving patient queries. Management of the Patient Accounts Team to support in the delivery of organisational goals. Management of Patient Accounts activities for the purpose of maximising efficiencies within operational processes. Skills & Qualifications Experience Minimum 3 years of within a business of sufficient scale and complexity Successful experience in driving performance improvement initiatives Proven People Leadership skills Experience in vendor management across multiple disciplines Excellent analytical and organizational skills. Strong project management skills with a record of developing and strengthening systems and processes Duties & Responsibilities Lead the Patient Accounts Team through the primary objectives of verifying patients, collecting payments and responding to patient queries. Ensure that all patients/customers are dealt with in an efficient and professional manner. This involves ensuring timely and appropriate follow-up from patient queries in the accounts receivable inbox and phone lines. Support with management of the verifications application and support the team with verification of patient insurances policies at the booking stage to minimise risks within the Revenue Cycle. This includes identifying gaps in cover and processes to ensure a positive patient experience. Responsible for the development of existing processes, or creation of new, to deliver a model of best practice for the business. Liaise with consultants, the Quality Department and Centre Leads around incidents within each episode of care and medical necessity. Management of Self-Pay debt book to ensure collection of outstanding arrears from the patient. Vendor management in the areas of debt collection and legal services. Deal directly with patients regarding queries relating to queries on their account to ensure the delivery of Net Promotor Score targets. Ensure full compliance as per internal guidelines (e.g., Code of Conduct, Quality and H&S) and applicable external regulations and agreement Ensure that all records are accurately maintained, including reconciliation of reports. Liaise with other Departments as required. Participate in induction training and customer care training. Support the Electronic Health Record (EHRs) subject matter experts with implementation of the new system. Promote the mission, vision and values of the hospital and support hospital polices & procedures in particular the culture of safety and the code of conduct. To carry out any tasks that may be assigned from time to time to meet business needs. Confidentiality The post holder must maintain the confidentiality of information about patients, staff and other health service business in accordance with Hospital Policy. CLOSING DATE 27th March 2025. MATER PRIVATE NETWORK IS AN EQUAL OPPORTUNITIES EMPLOYER Skills: Finance Teamwork Communication