Job Purpose:
We are seeking a Technical Writer with a minimum of 5 years' work experience to join our team. The Technical Writer will lead Fexco's technical documentation strategy, producing high-quality digital and written documentation as part of that strategy.
This role requires an experienced technical writer who is comfortable working with a high degree of autonomy.
Key Responsibilities:
* Lead, develop, and implement cross-Product documentation management strategy introducing best practice approach to creating, storing, and managing product documentation across all Fexco technical domains.
* Produce high-quality accurate documentation for internal and external audiences.
* Perform technical writing, research, and editing to prepare documents, product manuals, reports, user guides, implementation guides, briefings, presentations, guidelines, release notes, process flows, and other materials.
* Create and update customer user guides, product procedures, and service catalogues in line with product releases.
* Enable AI tools for greater efficiency in documentation creation.
* Create, manage, and maintain documentation repositories ensuring documentation is well organized and easily accessible.
* Collaborate with internal teams to gain understanding of business and products informing documentation requirements.
* Liaise with content owners to ensure consistent tone of voice and approach to customer-facing material.
* Evaluate accuracy and consistency of technical documentation meeting compliance standards.
* Suggest continuous improvement to technical writing process and toolset.
Requirements:
* Minimum 5 years' experience in similar role in software engineering environment creating technical documentation.
* Experience in implementing strategic approach to technical writing in new environment is preferable.
* Possess Bachelor's degree or higher in Technical Writing, Technical Communications, or related field, or engineering degrees with excellent English writing skills.
* Excellent organization skills, self-directed, highly motivated individual with willingness to assume responsibility and accountability.
* Ability to read and write specs in OpenAPI/Swagger, knowledge of Restful design.
* Familiarity with UML/BPMN, Confluence, SharePoint, and Microsoft Co-pilot.