Trade Counter Assistant
This is a full-time permanent role, fully onsite.
Main Responsibilities:
* Customer Service: Greet customers warmly and assist them with their inquiries, providing expert advice on our products and services.
* Order Processing: Accurately process customer orders, ensuring that all transactions are completed efficiently and professionally.
* Stock Management: Assist in maintaining stock levels, including receiving deliveries, restocking shelves, and ensuring that the trade counter area is well organised.
* Product Knowledge: Develop a solid understanding of product range to provide accurate information and recommendations to customers.
* Sales Support: Promote current promotions and upsell additional products to enhance the customer experience and boost sales.
* Team Collaboration: Work closely with colleagues to ensure a seamless operation and contribute to a positive team environment.
Requirements:
* Experience: Previous experience in a trade counter or retail environment is preferred, but not essential. We are willing to train the right candidate.
* Customer Focus: A strong commitment to delivering excellent customer service with a friendly and approachable demeanour.
* Communication Skills: Excellent verbal communication skills, with the ability to engage with customers and colleagues effectively.
* Organisational Skills: Ability to multitask and manage time efficiently in a busy work environment.
* Team Player: A collaborative attitude and willingness to support colleagues and contribute to a positive team dynamic.