This role is deemed as a Controlled Function role under the Central Bank of Ireland Fitness and Probity Regulations and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks.
As a Barclays Junior Private Banker, this is your opportunity to work with Senior Private Bankers in growing, managing, and maintaining existing relationships with ultra-high net worth private banking clients either resident in EEA or directly linked to the EEA region. You will be acting as a trusted advisor to clients and providing access to the full range of investment solutions, banking services, credit/lending solutions, Structured Solutions, Wealth Advisory, and Philanthropic services available from Barclays Private Bank.
Key Responsibilities
* Working in partnership with Private in identifying and developing new business opportunities, netting new asset, credit, investment acquisitions, and revenues.
* Delivering high-quality bespoke advice, maximizing value for our clients and negotiating the best commercial outcome.
* Assisting the team with proposition development and coordinating subject matter experts from across the bank to negotiate and deliver solutions to clients.
* Engaging with digital technologies, products, and solutions that are relevant to the Private Bank business to enhance the service provided to clients.
Essential Skills
* Exceptional relationship skills and experience in managing the needs of private client individuals and families, with analytical reasoning and judgment to solve problems.
* Solid grasp of clients’ needs and a keen interest in markets and investments, with a willingness to keep up to date with all global market developments.
* Some experience in controlling and monitoring risk within a client book, with an interest in achieving competency in banking, credit, and investments.
* Skilled in engaging and influencing others to create and grow effective partnerships across the entire organization and externally, to drive performance.
Preferred Skills
* Irish Qualified Financial Advisor (QFA) designation or the Accredited Product Advisor (APA) designation, or studying towards these, with a solid grasp of the digital landscape.
* Fluent in English, with knowledge of any other European languages being an advantage.
* Business development skills, an interest in suitable investment solutions, and awareness of global and market conditions on AML and KYC.
Purpose of the Role
To provide exceptional customer service while resolving more complex customer needs/requests.
Accountabilities
* Provision of customer service through various communication channels including chat, email, and phone.
* Execution of customer service requirements to resolve complex, specific customer needs, providing unique, personalized resolutions for each case.
* Collaboration with teams across the bank to align and integrate customer care processes.
* Identification of areas for improvement to provide recommendations for change in customer care processes and feedback for colleagues.
* Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
* Resolution of specific customer inquiries and issues related to the bank’s products and services, including account balances, transactions, and payments.
* Development and execution of reports and presentations on customer care performance, communicating findings to internal senior stakeholders.
* Identification of industry trends and developments to implement best practices to improve customer care efficiency and effectiveness.
Assistant Vice President Expectations
* Consult on complex issues, providing advice to People Leaders to support the resolution of escalated issues.
* Identify ways to mitigate risk and develop new policies/procedures in support of the control and governance agenda.
* Take ownership for managing risk and strengthening controls in relation to the work done.
* Perform work closely related to that of other areas, requiring an understanding of how areas coordinate and contribute to the achievement of organizational objectives.
* Collaborate with other areas of work for business-aligned support to keep up to speed with business activity and strategy.
* Engage in complex analysis of data from multiple internal and external sources to solve problems creatively and effectively.
* Communicate complex information effectively to stakeholders.
* Influence or convince stakeholders to achieve desired outcomes.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge, and Drive – the operating manual for how we behave.
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