MAIN PURPOSE OF THE JOB: To work with the Food & Beverage team to ensure achievement of strategic departmental goals, especially in the area of guest satisfaction. To be prepared to work all shifts within the outlets to create a fully multi-skilled and productive Food and Beverage team.
MAIN DUTIES AND RESPONSIBILITIES
1. Attend or read the handover briefing at the beginning of your shift to ensure that you are aware of any events or special requirements for the day.
2. Maintain the highest levels of personal hygiene to comply with both Food Safety regulations and MHL Grooming policies.
3. Follow all standards as outlined in your department Standard Operating Procedures (SOP) documents.
4. Prepare the bar area with all items required to deliver a high quality customer experience.
5. Greet guests in a welcoming manner and seat them where appropriate.
6. Deliver a customer service experience that is warm, personal and engaging.
7. Maintain a presence in the room regardless of how few customers there are during service, carrying a tray at all times.
8. Take orders promptly, clearly and accurately. Complete till operations ensuring all procedures are adhered to and that all staff use their own pre-allocated micros card.
9. Check frequently that guests are content with beverage/meal service and ensure that all guests receive polite and courteous attention.
10. Ensure tables are always free of unnecessary glassware, crockery, cutlery, sauces etc.
11. Assist in the documentation of all quality standards and the adherence to these standards at all times.
12. Value the importance of teamwork showing respect for all members.
13. Maintain a close working relationship with the Kitchen Team and other associated departments.
14. Strive to have a complete knowledge of all elements of the beverage/food product in order to communicate comprehensively this product to the guest.
15. Maximise revenue opportunities through effective customer service and selling practices.
16. Efficient service with minimum fuss or delay.
17. Daily cleaning duties such as sweeping, hovering and mopping of floors/cleaning of equipment such as coffee machines/using glass washers and to carry out extra duties such as deep cleaning as required.
18. Ensure compliance, at all times, of all relevant legislation relating to weights and measures, licensing and under-age drinking.
19. Adhere to all purchasing and stock control systems and procedures in place.
20. Ensure that a complete handover is done with the on-coming shift and that any checklists, reports and tasks have been completed.
21. Complete any reasonable task that is given to you by your supervisor without complaint or question.
22. Respect guests and colleagues’ privacy and regard all information as confidential.
23. Actively monitor the hotel’s communication channels for updates and information such as Beekeeper and notice boards.
SERVICE STANDARDS
1. Deliver the highest customer care standards at all times ensuring that customer needs and requirements are met at all times while at the same time, seeking to exceed the expectations of your customers.
2. Give a good first impression to the customer by reporting for duty on time and ensuring that you wear the required clean uniform (including name badge) and that you maintain the highest level of personal and work cleanliness and hygiene.
3. Have a detailed knowledge of all menu items and daily/weekly specials offers.
4. Be aware of, recognize and acknowledge ‘regular and ‘repeat’ customers and encourage repeat business.
5. Enable the customer to settle their bills efficiently and quickly by ensuring that the food and beverage bills and room charges are correct and deal with any discrepancies in a calm efficient manner causing as little disruption as possible.
6. Ensure that all service areas are clutter free and that any authorized literature is properly stocked and displayed.
7. Listen carefully to any customer complaints and resolve them efficiently in a professional manner.
8. Where complaints are serious or outside your level of authorization, refer to a Manager.
9. Ensure that all guest feedback (negative, positive, constructive) is communicated to Management immediately to allow appropriate action to be taken.
Job Type: Part-time
Benefits:
* Employee assistance program
* Employee discount
* Food allowance
* On-site parking
Experience:
* Bar: 1 year (preferred)
Language:
* English (preferred)
Work Location: In person
Reference ID: Bar
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