We are currently seeking a highly skilled Front Office Supervisor to oversee the daily operations of our front desk in Tralee, County Kerry.
Key Responsibilities:
* Provide guidance, training and support to team members at all levels, fostering professionalism and continuous improvement aligned with company objectives.
* Develop weekly rosters to efficiently schedule team members, meeting operational needs and maintaining productivity during shifts.
* Share guest feedback with the team to enhance service and operational efficiency, collaborating with senior management.
* Oversee daily front desk operations, including guest interactions, check-ins, check-outs and special requests while upholding hotel standards.
* Handle cash, credit card and voucher transactions accurately and securely, ensuring compliance with policies.
* Address guest concerns professionally, following protocols and escalating issues to management when necessary.
Candidate Requirements:
* 1+ years' experience in a similar role with Front Office systems like HotSoft is advantageous.
* Ability to take initiative and manage challenging situations independently.
* Strong leadership qualities, capable of motivating, supervising and training a team effectively.
* Flexibility to work various shifts including evenings, weekends and holidays.
Salary Range: €30,000 - €33,000 per annum