What you need to know
My client in the IT industry is looking to recruit a Helpdesk Customer Representative for their facility in Co. Offaly.
This is a permanent job with a start in January 2025!
This role is full time onsite Mon-Fri.
Your new job
Key duties & responsibilities:
1. Manage a substantial amount of incoming customer calls
2. Online customer queries
3. Create helpdesk tickets
4. Manage call out schedule
5. Process customer orders
6. Monitor stock/inventory
7. Create supplier orders
8. Process client tender applications
9. Data entry to in-house management system
What are we looking for?
1. Experience working in a similar customer service role
2. Work experience in the IT industry
3. Knowledge of SAGE 50 Cloud & MS Office applications
4. Ability to multitask & prioritise
5. Strong customer service/people skills
6. Ability to work as part of a team and on own initiative
7. Excellent communication & organisational skills
Apply for this job now or get in touch with Lisa on lisae@matrixrecruitment.ie.
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