About Us
We are Alter Domus, a unique organization that is home to 85% of the top 30 asset managers in the alternatives industry and more than 5,000 professionals across 23 countries.
Our Culture
We believe in being different. Our organization is built on meritocracy, open communication, and support for personal growth and development.
Job Description
Change Manager - Product Delivery Team
Alter Domus is seeking an experienced Change Manager to support the implementation and adoption of our global KYC/AML solution. The Change Manager will play a critical role in managing key workstreams, driving change management, and collaborating with global stakeholders to ensure successful implementation and adoption.
Key Responsibilities:
* You will be part of a cross-functional Product Delivery team that delivers an end-to-end service to the business reporting into the Global Product Owner.
* Collaborate with business stakeholders, IT, and development teams to define and implement change management strategies based on Prosci's ADKAR model to ensure continued implementation and successful adoption of the Product among end users.
* Identify key stakeholders and create targeted communication and engagement plans to address each group's specific needs.
* Develop and maintain relationships with stakeholders, ensuring alignment and comprehension of the change management processes and strategies.
* Assess and minimize risks by developing contingency plans and monitoring the progress of the change plans.
* Create, coordinate, and implement end-user training programs and support materials, such as tutorials and FAQs, to assist end-users.
* Provide periodic updates and progress reports to the Global Product Owner on adoption, defined success metrics, and other KPIs.
* Continuously analyze the success and ROI of change initiatives and gather feedback from end-users to inform improvements to both the change management process and to the product at large.
* Update, maintain, and prioritize the change management initiatives and strategies in Azure DevOps boards and backlogs.
* Monitor and report on progress, roadblocks, and successes related to Fenergo platform delivery.
Profile
* Bachelor's degree in Business Management, Organizational Change Management, or a related field. Master's degree and/or relevant certifications are a plus.
* 5+ years of experience in change management, product management, or similar roles within the KYC/AML or financial services industry.
* Familiarity with KYC/AML platforms, screening tools, and SaaS platforms is highly desirable.
* Demonstrated experience in leading change initiatives across complex, cross-functional enterprise projects.
* Demonstrated ability to manage global stakeholders, including clients and cross-functional teams, with a strong focus on change management and communication.
* Detail-oriented, organized, and able to manage multiple tasks and priorities.
* Excellent written and verbal communication skills.
What We Offer
We are committed to supporting your development, advancing your career, and providing benefits that matter to you.
* Support for professional accreditations such as ACCA and study leave.
* Flexible arrangements, generous holidays, birthday leave.
* Continuous mentoring along your career progression.
* Active sports, events, and social committees across our offices.
* Support with mental, physical, emotional, and financial support 24/7 from our Employee Assistance Program.
* The opportunity to invest in our growth and success through our Employee Share Plan.