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Client:
ICDS Recruitment
Location:
Dublin, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
47229c61b403
Job Views:
65
Posted:
23.01.2025
Expiry Date:
09.03.2025
Job Description:
Job Description
Ref No: DT18268
County Dublin, Republic of Ireland
Key tasks and responsibilities:
1. Leading, managing and investigating field complaints while resolving them in a timely manner.
2. Presenting data, metrics and escalation progress to cross-functional teams.
3. Generating systematic plans to assist in troubleshooting and problem resolution of instruments.
4. Being available to travel to customer sites and resolve hardware/software and workflow escalations in a professional and timely manner.
5. Resolving technical problems using a data analytics approach while working closely with subject matter experts to identify root cause, enabling solutions to be developed.
6. Being the Voice of the Customer and collaborating cross-functionally to develop and implement enhancements or new workflows improving reliability and performance.
7. Having a thorough understanding of complex Medical Device equipment with proven in-depth knowledge of software and hardware problem solving.
8. Proven ability in the application of IT, electrical, mechanical, fluidic and system engineering principles.
9. Ability to develop a thorough understanding of the instruments and the tests they perform using different assays.
Interested applicants should have:
1. Bachelor’s degree in an Engineering discipline (Mechanical, System, Electrical, Biomedical Engineering or Software or similar) is required.
2. Minimum of 3 years' relevant experience.
3. Appreciation for the regulations in the medical device industry.
4. Ability to lead investigations, manage and communicate progress to cross-functional teams.
5. Hands-on experience of medical device instrumentation with a proven ability in troubleshooting and root cause investigation.
6. Experience in using analytical tools to perform data analysis to identify system performance issues, establishing trends and presenting data.
7. Excellent written, verbal and communication skills with the ability to create and present findings to customers and management teams within the organisation.
8. Self-directing, goal oriented with a customer first approach and able to prioritise workload accordingly.
9. Excellent drive to work closely with Field Service at customer sites when required to investigate and resolve technical escalations.
10. Understanding of workflows and the operation of a clinical laboratory.
11. Voice of the Customer - eager to ensure customer pain points and frustrations are being addressed by the Business.
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