Job Overview:
As an IT Administrator at our client, a leading tech company. In this role, you will be responsible for managing and maintaining the company's IT infrastructure, supporting users, and ensuring optimal performance of hardware and software systems. You will play a key role in ensuring that IT systems are reliable, secure, and scalable to meet the needs of the business as we grow. The ideal candidate has 2-3 years of hands-on experience, a strong technical skillset, and a passion for problem-solving in a fast-paced environment.
Key Responsibilities:
* System Maintenance and Support:
o Install, configure, and maintain servers, workstations, and network equipment (both hardware and software).
o Manage user accounts, permissions, and access across various systems (e.g., Active Directory, Office 365).
o Troubleshoot and resolve IT-related issues for employees (hardware, software, and network-related).
* Network Management:
o Monitor and maintain the company's local area network (LAN), wide area network (WAN), and wireless networks.
o Ensure network security by implementing firewalls, VPNs, and endpoint security solutions.
o Perform regular backup operations, ensuring data integrity and recovery plans are in place.
* IT Security & Compliance:
o Implement and maintain security protocols to protect company data and systems from unauthorized access or threats.
o Keep up-to-date with emerging IT security trends and recommend best practices for improving system security.
o Ensure compliance with relevant regulations (GDPR, ISO standards, etc.) and participate in internal and external audits.
* Software & Application Support:
o Provide support for enterprise software applications (e.g., Microsoft Office Suite, collaboration tools).
o Administer and support cloud services (e.g., AWS, Azure, Google Workspace) as needed.
o Collaborate with the software development team to maintain and update internal applications and tools.
* Asset Management:
o Track and manage IT hardware and software inventory, ensuring licensing compliance.
o Coordinate the procurement of new hardware, software, and other IT equipment as required.
* Documentation & Reporting:
o Maintain comprehensive documentation of all systems, configurations, and IT processes.
o Generate reports on IT performance metrics, including system uptime, network performance, and support ticket resolution.
* Team Collaboration:
o Collaborate with other IT team members to improve IT services and implement new technologies.
o Provide end-user training on IT systems and tools when necessary.
Qualifications and Skills:
* Experience:
o 2-3 years of hands-on experience in an IT Administrator, System Administrator, or similar role.
* Technical Skills:
o Strong knowledge of Windows/Linux operating systems and server management.
o Familiarity with network protocols (TCP/IP, DNS, DHCP) and networking equipment (routers, switches, firewalls).
o Experience with Active Directory, Office 365 administration, and virtualization technologies (e.g., VMware, Hyper-V).
o Experience with cloud platforms (AWS, Azure, or Google Cloud) is a plus.
o Knowledge of IT security best practices, firewalls, VPNs, and antivirus solutions.
o Basic knowledge of scripting languages (e.g., PowerShell, Bash) is a plus.
* Problem-Solving:
o Strong analytical and problem-solving skills to diagnose and resolve hardware and software issues efficiently.
* Communication:
o Excellent written and verbal communication skills, with the ability to interact with both technical and non-technical stakeholders.
* Certifications:
o Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Systems Administrator (MCSA), or Cisco Certified Network Associate (CCNA) are preferred.
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