Job Description
We are seeking a highly skilled Content Reviewer to join our team. As a key member of our operations, you will play a crucial role in ensuring the quality and integrity of our platform.
Main Responsibilities:
* Assist clients' communities by resolving inquiries and issues reported on their platform.
* Investigate and resolve user complaints in a timely and professional manner.
* Identify areas for improvement and suggest scalable solutions to enhance support for our users.
* Enforce our Terms of Use by monitoring reports of abuse and taking necessary action.
* Evaluate inefficiencies in workflows and propose solutions to optimize performance.
* Escalate issues outside company policy to our global team for further assistance.
Key Competencies:
* Demonstrate strong personal resilience and adaptability in a fast-paced environment.
* Show a positive approach to challenges and be able to make decisions and solve problems effectively.
* Possess excellent time management and prioritization skills, with the ability to work collaboratively as part of a team and achieve KPIs consistently.
Candidate Requirements:
* Fluency in Hebrew and English, with a deep understanding of the local market.
* Ability to work flexibly in a dynamic environment with multiple projects.
* Prior experience or degree preferred, but not required.
Salary and Benefits:
We offer a competitive salary of €34,000-€38,000 per annum, inclusive of shift allowance.
In addition to your salary, you will enjoy a range of benefits, including:
* Free canteen access during shift hours.
* Health care and extensive training and development opportunities.
* Free access to our Covalen Group Scheme website.
* 24-hour Employee Assistance Programme (EAP).
* Wellness Programme.
* Tax Saver Scheme.
* Bike to Work Scheme.
Working Hours:
You will work 37.5 hours per week, Monday to Sunday, including Bank Holidays, with some weekend work required.
Your shifts will be from 6:00 pm to 2:30 am, with evening shifts available.
This is a permanent contract position, offering stability and security for the right candidate.