About the Job
We are seeking a highly skilled Service Advisor to join our team in Dublin 18. The ideal candidate will have a minimum of 2 years' experience in the motor industry and possess excellent customer service skills.
Key Responsibilities
* Scheduling customer vehicle service bookings by phone, email, and walk-in.
* Determining workshop availability for service, maintenance, and repair work.
* Meeting and greeting all service customers promptly and professionally.
* Checking customers and their vehicles for work, confirming customer details, service needs, and accurately recording this in systems, while coordinating with the workshop.
* Maintaining up-to-date progress of customer vehicles undergoing service and/or repair.
* Advising and agreeing with customers on additional work or costs.
* Ensuring customer vehicles are ready at the agreed day/time and explaining all maintenance and report work completed.
* Managing all relevant administration related to the servicing and maintenance of customer vehicles, including system inputs, invoicing, and daily management of 'work-in-progress.'
* Coordinating with other teams within the business: management, reception, sales, warranty, parts.
* Assisting with gathering customer service feedback.
Requirements
* Excellent frontline customer service skills and experience.
* At least 2 years of experience in the motor industry in a similar role.
* A working knowledge of vehicle management systems: Keyloop, Kerridge, Autoview.
* Strong communication, interpersonal, and presentation skills.
* Attention to detail for recording all relevant information in documentation and systems.
* Ability to prioritise, multi-task, and manage time effectively, particularly during peak times.
* Capability to work independently when needed or as part of a small team.
* Flexibility in your approach to work.
* Full, valid, current driving licence for driving in Ireland.
* If you are from outside the EEA, you will need to hold a current work permit for Ireland.