A leading nationwide distribution company based in South Dublin now seeks a General Manager for their Home Delivery service with a major Supermarket chain. The General Manager of Home Deliveries will be tasked with overseeing the day-to-day operations of a large distribution company responsible for approximately 3000-4000 nationwide home deliveries daily, seven days a week.
Key responsibilities include:
* Maximize customer service by ensuring the highest levels of reliability and punctuality for its 350 drivers in 140 vehicles.
* Instil and reinforce a customer service culture within the team and the broader organization.
* Focus on driving operational efficiency improvements across the entire supply chain.
* Oversee resource planning and scheduling by the team of 8 planners.
* Manage and motivate the driver team, providing guidance and direction.
* Maximize driver and vehicle utilization while balancing operational efficiency, fleet maintenance, and safety.
* Report and analyze key performance indicators and operational metrics, such as driver and vehicle utilization with a focus on maximizing profit.
* Ensure adequate staffing levels, managing and scheduling annual leave as needed for 10 support staff.
* Work with resource planners on resource management to handle seasonal demand spikes effectively.
* Handle HSA/regulatory and compliance matters, maintaining a high standard of safety.
* Ensure operations comply with all relevant regulations.
* Oversee fleet maintenance and replacement to minimize downtime and maximize return on investment.
* Oversee the insurance program related to transport, investigating incidents and implementing preventive procedures.
* Work with relevant stakeholders to prepare and manage budgets.
* Prepare for and manage potential seasonal demand spikes efficiently.
Core Requirements:
* Minimum 5 years of experience in high-volume multidrop transport/logistics management.
* Relevant degree or qualification in Supply Chain, Logistics, Transport Manager CPC, or equivalent experience.
* Experience in resource planning and management.
* Strong IT knowledge, especially in Word and Excel.
* Ability to analyze demand trends and provide action plans.
* Experience in coaching, mentoring, and motivating personnel in a time-bound environment.
* Understanding of the overall business and strategic opportunities.
* Customer-centric mindset with cooperative and communicative problem-solving skills.
* Consistent commitment to the highest safety standards.
* Highly organized with strong planning abilities.
* Ability to multitask and perform under pressure in a fast-paced environment.
* Efficient implementation and management of change.
* Flexibility to work outside business hours as needed.
* Strong communication and negotiation skills.
* Professionalism and confidence in stakeholder communication.
Terms:
Full-time, permanent, site-based
Package:
€80,000 + 10% Bonus
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