Job Summary:
The Food & Beverage Administrator/Host is responsible for providing administrative support to the F&B department while ensuring an exceptional guest experience at the front of house. This role includes handling reservations, coordinating events, assisting with inventory management, and maintaining accurate documentation. The Administrator/Host serves as a key point of contact for guests, ensuring smooth communication between the service team and management.
Key Responsibilities:
1. Administrative Support: Maintain accurate records, manage schedules, and prepare reports related to F&B operations.
2. Guest Relations: Greet guests, manage reservations, and ensure a welcoming environment.
3. Event Coordination: Assist in organising special events and private dining experiences.
4. Inventory Management: Support stock control, order supplies, and liaise with vendors as needed.
5. Compliance & Documentation: Ensure all F&B policies, health, and safety regulations are adhered to.
6. Communication: Act as a liaison between guests, service staff, and management to facilitate smooth operations.
7. Billing & Transactions: Assist in processing payments, invoices, and maintaining financial records.
Key Requirements:
1. Education: Diploma or degree in Hospitality Management, Business Administration, or a related field preferred.
2. Experience: Minimum 2 years in an administrative or front-of-house role within the hospitality industry.
3. Skills & Competencies:
o Strong organisational and multitasking abilities
o Excellent customer service and communication skills
o Proficiency in Microsoft Office and hospitality software
o Attention to detail and problem-solving skills
o Ability to work in a fast-paced environment
Additional Information:
1. Working Conditions: This role requires flexibility, including working evenings, weekends, and holidays as needed.
2. Physical Requirements: Ability to stand for extended periods and occasional lifting.
The successful candidate will contribute to seamless administrative operations while enhancing guest experiences.
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