Job Description:
Overview
The manager will be responsible for the day-to-day Business Operations of Project Delivery Partners offices in Ireland, Switzerland and the United States.
Role & Responsibilities
Responsibilities and tasks of the role includes but are not limited to:
Manage day to day operations and business activities getting into the details to resolve issues quickly and keep the business moving forward.Responsibility for the delivery of running a compliant office in each region with respect to all legal requirements.Lead from the front, build relationships with clients, employees and partners.Create an environment which enables success for everyone.Work closely with other regional operations managers to ensure all regions are sharing best practices and implementing the same processes and systems that is possible given regional requirements.Responsibility for the delivery of the offices operational expenses.Primary escalation point for clients on matters relation to operational delivery.Ownership of the processes, systems, tools and techniques associated with day-to-day running of the offices.Responsible for ensuring that there is transparent and easy access to key performance metrics of the operation at any point in time.Participate in weekly Senior Management meetings.Develop a strategy for business which drives further growth through innovation and diversification.Develop a set of clear objectives for the business which drives performance.Employee visa / permit management
Initiatives
Stimulating, gathering and communicating operations-related innovations and continuous improvement suggestions from across the regions with a view to improving the overall accuracy, efficiency and effectiveness of the Global Operation.
People Management
Responsibility for management of operations support staff in the regions of responsibility.
Business Contracts & Proposal Support
Support of proposals generation, responsibility for ensuring that proposals receive the appropriate level of input during their preparation.Responsibility for ensuring that proposals are reviewed and approved, from an operational perspective, prior to client issue.Responsibility for operations review of contracts associated with new clients and projects.
Education and Experience
Minimum of 10 years experience in an Operational Manager Role.Degree qualified, qualification in Business, Project- and/or Operations management is desirable.Strong commercial acumen coupled with a comprehensive understanding of business operations.Strong organisational, negotiation, problem solving and decision-making skills.Takes ownership of the work, is self-motivated with an ability to work independently and efficiently to meet deadlines.Strong interpersonal and communication skills with a strong ability lead and motivate.Ability to multi-task multiple priorities in a fast-paced environment.Team player with a can-do positive attitude.Ability to both understand and contribute to PDP's vision, goals and strategies.Ability to evaluate and pursue new initiatives and investment opportunities based on their fit with PDPs Strategic objectives.