Position Description
The Customer Relationship Manager is an integral commercial position within ESB Telecoms and is the primary customer facing role. The Customer Relationship Manager drives growth in our customer base by acting as the Voice of the customer, growing new and existing targeted/Major accounts.
Travel to customer sites throughout Ireland is a part of this role.
Key Responsibilities
* Regular planned customer meetings, for example, New Business Workshops & Service Review meetings.
* Pipeline development & management.
* Solution based sales.
* Development and implementation of Customer Account Plans and engagement strategy.
* Negotiation of new contracts & internal approval process.
* Bad/Aged Debt management.
* Project Delivery oversight & Experience.
* Maintenance of all aspects of governance in line with ESB Telecoms processes.
Experience and Qualifications
* Candidate must have previously sold, managed or delivered either Towers or Data /Fibre products.
* Candidate must understand how to position ESB Telecoms Ltd. as the provider of choice in the market for telecommunications infrastructure and managed bandwidth services.
* Candidate must understand how to develop and deliver strategies to win business in a highly competitive environment.
* Candidate must be comfortable in presenting to customer groups.
* Candidate must have 3+ years relevant experience.
* Candidate must have basic knowledge in business case drafting and development.
Requirements
* Delivering on the strategic goals of ESB Telecoms Telecoms Sales.
* Experience necessary (Infrastructure and/or managed services preferably).
* Either 3rd Level qualification or equivalent work experience is essential.
* Excellent commercial, communication, and negotiation skills.
* Ability to work to tight deadlines and achieve challenging targets.
* High standard of computer skills required.
* Capability of developing solution-based conversations with customers and partners.
* Capability of working as part of a flexible team.
Location
This position will be based in Dublin.
ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working.
The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least two anchor days per week.
All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual.
Reporting
This role reports to the Sales and Marketing Manager.
Why Work with Us?
* Opportunity to lead Ireland’s transition to net zero carbon future.
* Progressive, hybrid working model.
* Career development through mentoring and training.
* Corporate Social Responsibility Opportunities.
* Sports and Social Clubs.
* Networking opportunities.
* Credit Union.
* Generous Pension.
* Access to staff well-being programmes.
* Generous parental leave entitlements.
* Strong values-based and inclusive culture.
* Strong commitment to diversity, equity and inclusion.
* Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted.