**Job Title:** Experienced Parts Advisor
About Joe Duffy Ford Cork
Due to ongoing growth, we are recruiting an experienced Aftersales Advisor to join our busy Service and Parts team.
About Us
Joe Duffy Group is Ireland's leading motor retailer, representing 21 brands across 23 dealerships with a team of 650 employees and an enviable franchise portfolio of world-leading brands.
We were announced as Ireland's 9th Best Employer in the Sunday Independent in May 2023.
Our Competitive Advantage
Our quality of people and unrivalled career path underpin our competitive advantage.
We're Looking for:
A dynamic and ambitious individual who displays drive, passion, energy, talent, and integrity.
Key Responsibilities:
* Receive, record, and bin parts and consumables from manufacturers and suppliers, ensuring accuracy of stock deliveries against agreed orders.
* Identify, locate, invoice, and issue parts and consumables to customers and other departments using the computer system.
* Supply accurate and detailed parts quotations to internal departments, retail, and trade customers.
* Administer parts invoices, ensuring invoiced items are accountable.
* Establish customer needs for required parts, communicating relevant promotions and offers when appropriate.
* Manage and control all parts administration requirements.
* Maintain standards in line with regulatory requirements.
* Manage liaison with department managers regarding customer dissatisfaction.
* FOLLOW UP IN LINE WITH DEALER PROCEDURES.
* Maintain safe working practices and abide by the working rules and standards of the Dealer.
* Maintain product knowledge on the full franchise range.
* Maintain relevant systems, ensuring accuracy at all times.
* Work with existing teams to ensure agreed targets and deadlines are met in line with guidelines, policy, and procedures.
Person Specification:
* Previous motor retail service or parts experience is a distinct advantage.
* Impeccable standards of personal presentation and grooming.
* Excellent communication skills.
* Ability to work on own initiative and as part of a team as required.
* Attention to detail and ability to follow established procedures.
* Ability and hunger to learn and develop.
Benefits:
* Employee Assistance Program.
* Industry Leading Training and Progression Plans.
* Life Cover.
* Social Club.
* Bike to Work.
* 20 days annual leave.
* PRSA.