Front is the leading AI-powered customer service platform built for collaboration.
Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle.
Front's flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day.
More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty.
Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Y Combinator's list of Top Companies in 2023,#4 on Fortune's Best Workplaces in the Bay Area,Inc.
Magazine's 2022 Best Workplaces list,and Forbes Best Startup Employers 2022 List.
We're looking for a Customer Support Specialist to play an essential role in creating the customer experience.
You will be the voice of Front, responsible for all types of customer inquiries, and for keeping our customers happy.
What will you be doing?Ensure 100% success of all of our Front customers
Engage in the day-to-day grind of support queues, providing timely and effective assistance to customers with a focus on issue resolution and customer satisfaction
Become an expert on how Front works and its day-to-day usage
Respond to customer support inquiries and monitor the incoming conversations in all of our support channels (email, live chat)
Debugging and testing product features and reporting them to product and engineering
Identify common customer challenges and proactively find ways to improve our product and processes
What skills and experience do you need?A highly motivated self-starter who is ready to dig in, hustle, and crush the queues
Proven track record of great customer service experience in a SaaS/tech environment
Tech savvy and hungry to improve technical skills
Ability to identify customer needs and successfully implement solutions
Excellent verbal & written communication – you can explain complex issues in simple terms and adapt your tone for different users
Humble and friendly person who genuinely loves helping people and solving problems
Fluent in English
Experience with using Front is a huge plus
Exudes customer empathy
This is a fully remote position based out of Ireland, expected to work the following shift:Mon - Wed - Thur ? 8am to 5pm / Tues ? 8am to 6pm / Fri ? 8am to 4pm (UTC)
Additionally, this position includes an on-call rotation a few weeks/weekends per year (after completing onboarding)
What we offer:Competitive salary
Equity (we are post-series D & backed by some of the best VCs in the US)
Fully covered private health insurance
Paid parental leave
Generous paid time off
Flexibility to work from home 3 days/week (unless posted as a full-remote role)
Mental health support with Workplace Options
Family planning support with Maven
75 Euro per month Lifestyle Stipend to spend on fitness and other activities
Winter Break - Our offices are closed from Christmas to New Year's Day
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice
#J-18808-Ljbffr