Night Manager, full time, Trim Co. Meath, Trim
Client: Trim Castle Hotel
Location: Trim, Ireland
Job Category: Other
EU work permit required: Yes
Job Reference: c1e9c450a2db
Job Views: 2
Posted: 15.03.2025
Expiry Date: 29.04.2025
Job Description:
At Trim Castle Hotel, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion, Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.
Duties and Responsibilities of the Role:
1. Greet and assist guests during the night shift check-in and check-out processes, ensuring a seamless experience and addressing any special requests or concerns.
2. Monitor the hotel premises, entrances, and common areas to ensure the safety and security of guests and the property. Respond promptly to any security issues or emergencies.
3. Provide exceptional customer service to overnight guests, addressing their needs, inquiries, and requests promptly and professionally.
4. Manage late-night reservations and walk-in guests, ensuring rooms are allocated appropriately and efficiently.
5. Perform night audit duties, including reconciling accounts, generating reports, and handling financial transactions accurately.
6. Prior to night audit ensure accurate rates through Rate check report, file daily checks delivered by outlets, paymasters are extended, PF are checked out before night run and re-checked in so that other revenue departments can post their daily transactions.
7. Oversee night staff, including front desk agents, security personnel, and night auditors, F&B team working on site, ensuring they perform their duties effectively and professionally.
8. Address and resolve guest complaints or issues during the night shift, taking appropriate actions to ensure guest satisfaction and retention.
9. Ensure that the hotel's physical appearance and public areas are well-maintained and presentable throughout the night.
10. Maintain awareness of emergency procedures and take the lead in handling emergencies during the night shift.
11. Collaborate with other hotel departments, such as housekeeping and maintenance, to address guest needs and ensure a smooth operation during the night and perform night rounds.
12. Prepare and submit night reports to the hotel management, highlighting any notable incidents or guest feedback.
13. Handle cash, credit card transactions, and financial operations accurately and securely during the night shift.
Requirements for the role:
1. Previous experience in hotel front office operations or night management.
2. Strong customer service and interpersonal skills.
3. Excellent verbal and written communication skills.
4. Quick-thinking and effective problem-solving skills.
5. Strong attention to detail in handling guest reservations, financial transactions, and reports.
6. The ability to handle multiple tasks simultaneously and prioritize responsibilities during the night shift.
7. Willingness to work overnight shifts, weekends, and holidays as required.
8. Knowledge of hotel property management systems and basic computer applications for night audit and reporting tasks.
About The Role:
Complimentary meal on duty/Staff car parking/on line training platform/Family & Friends rates/Uniform provided.
About The Company:
Trim Castle Hotel is a luxurious 4-star hotel situated in the historic Boyne Valley, offering stunning views of the magnificent Trim Castle. This elegant hotel merges history with modern comfort, providing guests with numerous opportunities to explore ancient sites, enjoy scenic walks, and partake in outdoor adventures along the River Boyne.
The hotel boasts a range of accommodations, including elegant suites and guestrooms, along with facilities for weddings, corporate events, and fine dining. Its location and amenities make it an ideal destination for those seeking a blend of history, beauty, and comfort.
We employ over one hundred staff members. We know that the hospitality business is all about people and that this includes both the experience of our guests and the experience of our team. The hotel prides itself on its retention of an experienced and skilled team.
All employees have an opportunity for further training and further hospitality career development. We offer flexible working hours to our team members.
Company Culture:
Working at Trim Castle Hotel offers a unique opportunity to be part of a dynamic team in a luxurious 4-star setting. Employees enjoy a vibrant work environment that blends historical elegance with modern amenities.
The hotel's commitment to excellent service and guest satisfaction provides a rewarding atmosphere for career growth and development.
Staff members are encouraged to engage with the rich history and beautiful surroundings, making it an ideal workplace for those passionate about hospitality and customer service.
Opportunities for professional growth and development are encouraged, with a focus on nurturing skills and talents in the hospitality sector.
The diverse range of services offered by the hotel, from events to fine dining, means employees can gain experience in various aspects of hotel management and guest services.
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