We are currently recruiting for a Duty Manager in Junction 14, Mayfield.
Junction 14 Mayfield prides itself on creating an excellent customer experience with its positive team and working environment. This award-winning busy convenience store is fast-paced with a high volume of passing trade.
As a Duty Manager, you must be confident, self-motivated, reliable, and a good team player. We would expect you to lead by example and deliver excellent customer service while creating a welcoming atmosphere for all of our customers.
Employee Benefits:
* 60% Staff Discount
* Employee Rewards Scheme
* Peer Awards Scheme
* Employee Referral Scheme
* Free On-site Staff Parking
* Excellent Career Progression Opportunities
* Bike to Work Scheme
Responsibilities to include but are not limited to:
* Managing and motivating staff throughout the site and delegating duties when needed.
* Implementing company operating standards on a daily basis.
* Providing consistent management presence throughout the site and assisting all departments during busy periods, taking a hands-on approach.
* Ensuring a high standard of service is delivered at all times.
* Prompt resolution of any customer complaints that may occur when on duty and reporting them in the handover diary.
* Ensuring that all tills have sufficient change and comply with cash holding policies.
* Being responsible for the processing of a coin order.
* Overseeing the till reconciliation for all the different departments.
* Balancing the supervisor safe on a daily basis.
* Conducting regular walks of the site both inside and outside.
* Reporting any issues relating to store equipment, e.g., coffee machine, ovens, fridges not working, leaks, spillages, and damages.
* Ensuring all staff dress and appearance are according to company policy.
* Ensuring all staff under your supervision get their required breaks.
* Being vigilant when on the shop floor; watching out for any potential theft of stock.
* Ensuring all staff members adhere to all regulations and legislation in place on site.
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