GP Practice Manager
Overview of the Role
The successful candidate will be responsible for the smooth and efficient running of a busy GP Practice, overseeing the day-to-day operations with responsibility for people management, patient experience, financial performance, and operational efficiencies.
Key Responsibilities
* Maintain a culture of patient and customer care, ensuring an ongoing focus on improving the quality of the patient experience.
* Oversee the bookings process, ensuring the highest level of communication and professionalism.
* Work alongside the Regional Manager to develop and improve the patient journey.
* Deal with patient complaints and feedback, escalating where necessary.
Our People - Leadership and Development of the Team
* Directly manage, develop, and motivate staff, aiming to build an effective and engaged team.
* Provide leadership to the team through regular meetings, objective setting, and effective communication.
* Identify and appoint new staff as required in line with policy.
* Induct new staff, clinicians, and locums into practice processes.
* Manage admin roster, doctor, and nurse sessions to ensure adequate cover and monitor/adjust in line with seasonal requirements.
* Ensure compliance with proper conditions of employment, including current employment legislation and recognised good practice.
Business & Operational Functions
* Responsible for general office management and providing reception cover if necessary.
* Responsible for supplies, both medical and administrative.
* Ensure compliance with all statutory and legal regulations. Maximize the use of IT systems (and develop procedures to ensure the effective running of the practice information systems).
* Implement company policies and procedures and introduce systems and workflows where relevant to support such policies.
Financial
* Manage the day-to-day financial function of the practice, ensuring daily sales and takings are reconciled, carry out bank lodgements in line with policy, manage petty cash, and approve all suppliers.
* In conjunction with finance and the operations team, participate in discussions regarding bank reconciliation, cash flow forecasts, income (fees and allowances), and expenditure plans.
* Manage GMS patients, new, transfer, and nursing homes to ensure all GMS payments are paid.
* Provide ad hoc reports or practice information to the finance team or regional manager when required.
Requirements
* Previous management experience in a medical or dental practice or other relevant management experience is desirable.
* Senior administrator experience.
* Strong people management skills and have led and managed a team.
* Strong business development acumen and have worked in commercial roles managing people and budgets.
* Flexible attitude to changing work practices.
Key Skills
* Patient Focus: The ability to remain calm, professional, and polite in dealing with our patients and colleagues.
* Personal Integrity: Be professional in your approach to your work, honest and reliable, trustworthy and respectful.
* Teamwork: Build and maintain good relationships with all colleagues, willing to take on jobs to balance the team workload, aim to communicate well with people at all levels.
* Managing Change: Welcome and embrace change with a positive attitude.
* Develop yourself and others: Motivated to learn and develop, support, encourage, and motivate others, coach, guide, and give constructive feedback to others.
We offer a competitive salary for this role.