Respond is one of the largest housing associations in Ireland, providing social housing and homeless services. Our vision is that 'every family and individual in Ireland will have high-quality housing as part of a vibrant and caring community'. We are growing rapidly in response to the housing crisis and are now looking for the right person who has the passion and skills to help us realise our vision.
Respond is committed to equal employment and growing a diverse workforce. If you do not "tick every box" there are likely other valuable attributes and skills that you have, that would make you a great fit for the organisation. We welcome applications from people of all cultures, nationalities, genders and from anyone who has historically faced social exclusion. If you feel this role is for you, then please apply.
Role: Homeless Service Manager (maternity leave cover)
Location: Suaimhneas Homeless Service, Limerick
Reporting to: Coordinator of Homeless Services
Salary: €56,675 - €73,344 (Please note that offers are typically made at the beginning to mid-range of the advertised salary, based on skills and experience)
Terms: Fixed Term Maternity Leave Contract - 39 hours (Monday to Friday)
Job Purpose: To lead, manage and deliver the homeless service which Respond provides. Ensuring the efficient operation and provision of support to service users residing at the service. With a strong emphasis on implementing and championing a housing-led and trauma-informed approach in the service.
Key Responsibilities:
* Day-to-day management of Respond homeless service.
* Supervise and support a team, ensuring they work from a housing-led and trauma-informed approach.
* Ensure compliance and adherence to NQSF framework.
* Provide ongoing support and development in housing-led and trauma-informed practices.
* Foster a collaborative team environment that values diversity, respects all team members, and builds trust.
* Develop a positive relationship with Respond stakeholders and act as a Respond ambassador.
* Overall responsibility for the co-ordination and execution of assessments and allocations for all vacancies in the service.
* Monitor and proactively manage occupancy charge payments and minimize arrears issues.
* Manage maintenance-related issues for the service, liaising with building contractors and suppliers as required.
* Work as part of a multi-disciplinary team liaising with internal and external clients and agencies.
* Build relationships and represent Respond to various external bodies, groups, and agencies.
* Assist with the development of policies and procedures.
* Adhere to professional boundaries and work in a professional manner at all times.
* Complete accurate written records and/or reports where necessary.
* Handle enquiries, liaising with outside agencies where necessary to further develop the service.
* Responsible for the general upkeep of the service.
* Manage and maintain service budget.
* Coordinate, attend, and participate in staff meetings and training.
* Identify and pursue initiatives that support the activities in the centre.
* Develop staff management and support systems including recruitment, induction, training, and development.
* Implement disciplinary procedures as required.
* Ensure staff run in-house programmes including time management, money management, cookery classes, nutrition, employment support, personal development, health and beauty, and child development.
* Ensure the safety and security of all service users, employees, volunteers, and the service.
* Ensure all financial accounts are kept updated including petty cash.
* A working knowledge of child protection and safeguarding vulnerable adults.
* Ensure high quality of service user facilities with a positive and trauma-informed environment.
* Participate in on-call on a rotational basis, providing 24-hour support to services.
* Contact Gardai and utilize panic buttons where appropriate.
* Carry out and report security checks, including property checks, occupancy checks, and room checks.
* Flexibility in working hours, including availability to work evenings, weekends, and public holidays as needed.
* Any other duties that may be assigned from time to time.
Technical Skills/Attributes:
* Experience of coordinating and developing social projects ideally in the field of social care or social exclusion.
* Experience in property and facilities management and maintenance is highly desirable.
* Proficiency in using standard office software (Microsoft Office Suite: Word, Excel, PowerPoint, Outlook).
* Familiarity with digital communication tools and platforms (e.g., MS Teams, Zoom).
* Experience with systems such as Pathway Accommodation and Support Systems (PASS) or other relevant databases.
Desired Skills/Attributes:
* Experience at middle management level.
* An understanding of social issues relating to community development, housing, and social exclusion.
* Demonstrate confidence and trauma responses in dealing with service users.
* Be outgoing, self-motivated, relaxed, enthusiastic, and flexible.
* Ability to demonstrate leadership and organizational skills.
* An ability to act as an internal and external ambassador on Respond issues.
* A full driver's license and full use of a car is beneficial.
Essential Criteria/Education Qualification:
* Requires undergraduate degree level in a relevant field.
Closing date for applications is Tuesday, 25th March 2025. #J-18808-Ljbffr