At Onaware, we deliver innovative Identity Security and Compliance strategies through a combination of expert advice, industry-leading technology and agile software development practices. We're very different from our competition. We don’t just implement: we innovate. We are currently looking for an Identity Security Support Engineer. Our Support Engineers are responsible for the day-to-day delivery of our Operations and Support services, ensuring that an efficient and effective service is provided to our clients. The ideal candidate will be results driven, a team player and have a focus on delivering quality. This position is a remote-first, permanent position for those based in the following time zones:Greenwich Mean Time, Central European Time, Eastern European Time. The Support Engineer role plays a vital role in providing technical engineering support to our clients across a wide range of Identity Security projects and engagements. This role presents a significant opportunity to use and expand your experience in the following areas: Key Responsibilities:· Responsible for the day-to-day diagnosis and resolution of client support issues and queries, under the supervision of the Operations Lead· Proactive monitoring and day-to-day maintenance of our client platforms and managed services along with our internal platforms· Responsible for the tracking and reporting of support tickets and metrics to meet Client SLAs· Liaise with the Operations Lead and/or Development Leads to feedback on issues identified on Client Engagements and to ensure timely resolution and communication for client· Create technical and operational documentation to support and assist clients· Partner with our engineers and QA teams to assist with resolution of complex cases· Implementation of DevOps processes for the organisation and identifying and implementing operational process improvements· Compile training documentation where appropriate for clients Requirements :· A Degree in a Computer Science / equivalent IT Degree or H. Dip in Computer Science· Minimum 2 years experience in IT or a Technical Support role· DevOps experience· Excellent analytical and problem-solving skills· Strong Interpersonal and customer care skills· Excellent communication, team-working skills and attention to detail You might also have:· Professional work experience as part of a software company or systems integration/implementation company· Experience with Databases (Oracle, Sybase, MSSQL, MySQL etc.)· Experience with the following programming languages: J2EE, JSP/Servlets and SQL· Experience with the following technologies: XML, SPML, SOAP, HTML, Web and Application Servers· Experience in installing and configuring software on both Windows and Unix (Linux, Sun, HP, AIX) platforms· Experience with Identity Management Provisioning systems (Sun, Oracle, IBM, CA etc.)· Experience working with Agile Development processes Things that would really get us excited: · The drive to deliver the best possible outcomes for customers· A genuine interest in cybersecurity – specifically the challenges of Identity and Privacy Management This is an exciting opportunity to become part of a growing company working with diverse clients across many industry sectors. If you enjoy solving technical challenges and want to progress your career whilst delivering real customer value, we can offer a variety of interesting projects on the cutting edge of identity and privacy management.