As a Virtualisation Engineer, you will …
Job Responsibilities:
1. Based on a Citrix environment provide a reliable, scalable end user computing platform to deliver applications, desktops and data in a safe, secure manner to the customer business users.
2. Ensure customer end user computing platform stays current and keeps current.
3. Maintain and develop customer End User Computing Architecture.
4. Execute & Support customer virtual workspace strategy.
5. Work closely with Customer IT delivery teams to resolve incidents.
6. Provide Knowledge Transfer to other team members regularly.
7. Plan and execute DR drills and Mockdrill.
8. Proactively identify service improvements.
9. Day to Day Administration of the Citrix Farm & associated technologies.
10. Manage P & P in accordance with customer High Priority Incident processes.
11. Maintain and create relevant documentation as required.
Required Skills:
1. Knowledge of Windows Server & Server operating systems.
2. Knowledge of Citrix Virtual Apps and Desktops + troubleshooting.
3. Excellent working knowledge of Active Directory.
4. Excellent with other areas of desktop technologies such as Virtual Desktop, device imaging, software packaging, application layering.
5. Good working knowledge of current desktop technologies, Microsoft Office and cloud technology.
6. Good working knowledge of current IT industry technologies and IT service management processes.
Additional Desired Skills:
1. Proven ability to be customer focused.
2. Excellent interpersonal and relationship building skills.
3. Excellent verbal and written communication skills.
4. Self-starter who is capable of initiating and maintaining communication.
5. Excellent facilitative, decision-making and issue resolution skills.
6. Strong problem-solving skills and ability to analyse possible solutions using standard procedures.
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