Field Service Technician (Production Print)
Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone.
Role: Field Service Technician (Production Print)
Located: Dublin - Field Based
Package: Competitive salary, company vehicle, bonus, and company benefits.
About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative, enabling people to lead purposeful working lives and organizations to become more productive, sustainable, and profitable.
What you will be doing:
* Providing customers with a professional, efficient maintenance and repair service, ensuring full customer satisfaction.
* To provide a technical service to customers, including installation, maintenance, and repair of equipment. To ensure customers receive a satisfactory service in line with agreed service level agreements.
* To maximize revenue by identifying potential business and professional service opportunities while carrying out day-to-day duties.
* Management and control of vehicle stock, to improve first-time fix levels to customers, and to minimize stock losses.
You will ideally have:
* Excellent knowledge of electrical/mechanical engineering.
* Some knowledge of Ricoh products.
* Some knowledge of fault-finding techniques.
* Excellent interpersonal and customer handling skills.
We are an equal opportunities employer and are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race, and religion or belief. Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives, and experiences make us more innovative, lead to better decisions, and help us better understand the needs of our customers.
To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender, and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences, and beliefs.
Click here to learn more about life at Ricoh
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