Job Title: Personal Lines Agent
About the Role:
We are seeking a highly skilled and motivated Personal Lines Agent to join our team in Wexford. As a key member of our Personal Lines Team, you will be responsible for delivering exceptional customer service, managing policy renewals, and driving sales across our home, motor, and travel products.
Main Responsibilities:
* Deliver telephone-based support to customers on all aspects of general insurance underwriting.
* Respond to customer queries relating to our products (home, motor & travel) in a timely and efficient manner.
* Retrain current customers in line with challenging business targets.
* Identify upsell opportunities for additional policy benefits.
* Contact targeted renewals to drive retention targets.
* Build rapport & relationship with our potential and existing customers.
* Identify cross-selling prospects for additional products and arrange follow-up calls with customers for future sales opportunities.
Requirements:
* Excellent phone manner & communication skills.
* Good IT Skills (use of MS Office Products).
* Minimum of 2 honours in Higher Level subjects in the Leaving Certificate (or equivalent) or Third Level Qualification (minimum level 6 standard) or relevant work experience.
* Experience in similar work environment - dealing with customers.
* Experience within the insurance industry would be an advantage.
* CIP as a minimum and/or ACII qualification.
* Demonstrate excellent verbal & written communication skills.
* Have attention to details, ability to interpret data and ability to follow work through.
* Have the ability to prioritise and manage own work while considering the greater impact on the team.
About Us:
Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. We offer flexible working models and interesting opportunities for further training & development.
We foster a culture of diversity and inclusion, valuing and defending what is right and promoting opportunities for equity among our professionals.