Clerical Officer
Location: Trim/Navan, Co. Meath
Job Specification & Terms and Conditions
Principal Duties and Responsibilities
The Clerical Officer will provide administrative support in line with employer policies, procedures, and best practice standards.
Administration
* Provide office support, answer queries, and offer a reception/telephone service.
* Maintain awareness of relevant documentation/procedures.
* Take accurate meeting notes.
* Manage data, including maintaining, correcting, collating, interrogating, validating, and processing data.
* Maintain up-to-date records, filing systems, and records (computerized/paper copy).
* Assist in preparing reports as necessary.
* Provide required information and support to Service Managers and teams, team members, clients, patients, and the public.
* Act on communications in a timely manner.
* Undertake administrative support and assignments as directed.
* Represent the service in a positive manner.
Customer Service
* Make phone calls to and take phone calls from members of the public.
* Use email as a form of communication when required.
* Promote and maintain a customer-focused environment.
* Ensure that service users are treated with dignity and respect.
* Act on feedback from service users/customers and report to Line Manager.
Service Delivery and Improvement
* Handle sensitive and confidential information according to GDPR guidelines.
* Participate in innovation and support change and improvement initiatives within the service.
* Identify potential problems/inconsistencies in a timely manner and consult with Line Manager as appropriate.
Standards, Policies, Procedures, and Legislation
* Maintain knowledge of relevant employer policies, procedures, guidelines, and practices to perform the role effectively.
This is an exciting opportunity for a skilled administrator to join our team. If you are interested in this role, please submit your application with your current CV.