Job Title: Property Management Co-ordinator
A reputable property management agency is seeking an experienced Administrator to join their team based in Lisburn. This Full-Time, Permanent Position offers a salary of £26,000 per annum + bonus.
Job Role:
You will support the property management team by overseeing daily operations, coordinating tenant and property manager inspections, and ensuring the smooth administration of residential properties.
Main Duties and Responsibilities:
* Conduct routine and ad hoc audits of certificates to identify gaps.
* Proactively contact landlords, tenants, and contractors to resolve any outstanding certificates.
* Forecast safety renewals 4 weeks in advance.
* Serve as the first point of contact for tenant inquiries and concerns, providing prompt and professional resolution.
* Schedule routine inspections, move-ins, and move-outs for the property managers and inform tenants on the process to receive back their deposit.
* Process NTQs to inform tenants of their responsibilities when leaving their property.
* Ensure tenants are informed of property policies, procedures, and updates.
* Maintain accurate records of safety certificates, landlord compliance documentations, and tenant contact details.
* Identify improvements within the processes to reduce waste and improve efficiency and customer satisfaction.
* Liaise with tenants, landlords, contractors, and internal teams to ensure smooth property operations.
* Prepare and distribute communication regarding property compliance updates, maintenance schedules, and upcoming inspections.
* Address tenant complaints professionally and escalate issues to the Property Manager as needed.
* Liaise with contractors to enhance understanding of property compliance and understand the basic foundations of safety certification.
Requirements:
* Previous Administration experience within a similar role.
* Excellent communication skills both written and verbal.
* Ability to prioritise a busy workload while adhering to deadlines.
* Ability to work on your own initiative as well as part of a team.
* Maintain confidentiality and ensure professionalism at all times.
* Excellent attention to detail and analytical skills.
* Desirable Criteria: Basic knowledge of property safety regulations or willingness to learn.