Role: Service Delivery ManagerJob Type: PermanentLocation: Dublin, Ireland (Onsite)Are you an effective communicator with a deep understanding of ITIL practices?Are you ready to join a global IT player where you will have the ability to accelerate your career in a supportive environment?Make a meaningful impact as a Service Delivery Manager!Careers at TCS: It means moreTCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.Be part of an exciting team where you will be challenged every day.Collaborate with some of the leading lights of the industry.Mentor junior employees using your expertise.The RoleAs a Service Delivery Manager, you will liaise with business and IT for IT production support and ongoing maintenance program. For this role, you should have a solid knowledge of two-tier and three-tier based applications and architecture, with the ability to understand the interfaces and data flow at a high level.Key responsibilities:Manage delivery by working with onsite/offshore support team.Meet Service Level Agreement (SLA) for incidents, requests, problems, and minor enhancements (L3