Position Information
Job Title: Client Services Coordinator
Division: Recruitment Services Temp
Salary: Depending on experience
Start Date: Immediately
Reporting To: Team Lead
Servisource, part of the Cpl Group, is seeking a highly motivated and experienced Client Services Coordinator to join our team. The ideal candidate will support the Client Relationship Manager and the wider team in the coordination of projects.
The successful candidate will be an outgoing, personable, and problem-solving individual with a positive attitude. They must be driven to succeed and enjoy working in a fast-paced environment to achieve high-quality staffing solutions for our candidates.
Key Responsibilities:
* Placing staff with clients across the healthcare temporary staffing division and ensuring accurate recording on the booking system.
* Filling open shifts in a timely manner and coordinating with staff and clients effectively.
* Maintaining regular contact with clients to provide feedback on their requirements and check for further needs.
* Resolving employee queries promptly to ensure customer satisfaction.
* Ensuring all staff are fully compliant with company standards prior to placement with a client.
* Managing timesheet policy and procedural guidelines to optimize payroll efficiency.
* Handling payroll enquiries directly from staff, liaising with payroll, and delivering query outcomes to staff.
* Coordinating with the Compliance and Training Departments to ensure ongoing mandatory training requirements are fulfilled and compliance documentation are up-to-date.
* Working closely with the Business Development Manager to provide feedback for staff and client planning.
* Ensuring all internal systems are used to full capacity and that all client and temp interactions are logged adequately.
Requirements:
* Minimum 1 year's experience in a similar role.
* Excellent interpersonal, communication, and follow-up skills.
* Ability to listen and guide staff efficiently.
* Strong planning and organisational skills.
* Ability to prioritise effectively and work towards targets.
* Highly motivated and takes pride in work, essential for success in this role.
* Cultivating relationships with existing clients and building new client relationships.
* Proficient user of Microsoft Office package.
* Commercial awareness.
* Ability to work independently as well as part of a team.
About Us:
Servisource, part of the Cpl Group, is a leading provider of high-quality and innovative recruitment, care, and support services, with over 20 years' experience across various sector specialities.
We have over employees in 8 offices across Ireland and the United Kingdom, offering a local and personal service with a national and international reach. With ambitious strategic growth plans, it is an exciting time to join Servisource.
Organisational Benefits:
We commit to providing a positive employee experience, offering meaningful and challenging work with opportunities for growth and career progression. As part of the Cpl Group, we have been recognised as one of the Best Places To Work for Women and listed 31st in the Best Workplaces Europe (Best Large Workplaces Category).
What We Offer:
* Competitive Financial and Benefits package.
* Flexibility and Smart Working Practices.
* Health & Wellbeing initiatives.
* Career Development Progression opportunities.
* Further Learning & Development opportunities.
* Vibrant Sports & Social club.
Our Core Values:
* Customer focused.
* Accountability.
* Responsibility.
* Empowerment.
* Effective communication.
* Respect.