Job Description
About the Role:
We are seeking a Customer Account Executive to play a critical role in delivering outstanding customer service and managing third-party warehousing and transport partners across Ireland, the UK, and Europe.
As a key member of our team, you will take ownership of service-level KPIs and profitability, ensuring the efficient and cost-effective delivery of logistics solutions.
Key Responsibilities:
* Customer Relationship Management:
o Serve as the main point of contact for key clients, building and maintaining strong relationships.
o Ensure client satisfaction by understanding their needs and providing tailored supply chain solutions.
o Proactively address and resolve client issues, fostering trust and long-term partnerships.
* 3PL Partner Management:
o Oversee and coordinate the performance of 3PL warehousing and transport partners.
o Ensure 3PL adherence to service-level agreements (SLAs), cost efficiency, and quality standards.
o Conduct regular performance reviews with partners, driving continuous improvement initiatives.
* Delivering KPI's and P&L Responsibility:
o Monitor and report key performance indicators (KPIs), including on-time delivery, order accuracy, and cost metrics.
o Analyse operational and financial data to evaluate profitability and drive cost-effective solutions.
o Manage budgets, ensuring alignment with company objectives while maximizing profitability.
o Identify opportunities for process improvements to enhance service levels and reduce costs.
* Operational Oversight:
o Oversee day-to-day logistics operations, ensuring smooth coordination between customer, warehousing and transport functions.
o Resolve operational challenges promptly, minimizing disruptions and maintaining high service levels.
* Compliance and Standards:
o Ensure logistics operations comply with all regulations and company policies.
o Uphold quality and safety standards across all activities.
* Collaboration and Coordination:
o Work closely with internal teams such as operations and finance to ensure alignment on customer needs and business goals.
o Act as a liaison between customers, 3PL providers, and internal stakeholders to drive seamless communication.
Required Skills:
* Proven experience in 3PL or supply chain management, with a focus on service delivery and financial accountability.
* Strong analytical skills with the ability to manage and interpret KPIs and P&L statements.
* Exceptional customer service and relationship-building skills.
* Knowledge of regional logistics regulations and trends across Ireland, the UK, and Europe.
* An entrepreneurial, self-starter who can manage and influence indirect reports.
* A problem solver who is solution focused.
About Us:
We are Primeline, the largest independent Irish provider of logistics, sales and marketing services for domestic and international brands in Ireland and the UK. With over 35 years of experience, we pride ourselves on client relationships with brand owners and decision makers supplying product into the Multiple Grocery, Convenience, Foodservice sectors, and Pharmacy trade.
Our vision is to continue developing our leadership teams to ensure that Primeline remains a place where people want to come to work every day, and a place where people can learn and strive towards their future goals. We will create an environment where people can be at their best, retaining our current customer base and growing new business by providing the best brand execution. We will build the best relationships and partnerships with our principles and customers, and drive a values-based culture guided by respect, teamwork, results, excellence, and courage.