The Address Sligo are recruiting for the role of Food & Beverage Supervisor.
Responsible for: Ensure efficient and professional operation and customer service in accordance with company standards. Managing all aspects of the delivery and service of food and beverage team.
Key Duties of the role include:
1. Implement the consistent delivery of superior customer service through the development and implementation of SOPs (standard operating procedures).
2. Ensure that the department creates a professional impression to customers and team members.
3. Act on customer feedback relevant to your areas of responsibility, including customer complaints and compliments.
4. Be aware of budgeted and actual departmental targets.
5. Assist with the control and monitoring of payroll costs by ensuring rotas are compiled in line with forecasted and actual business levels.
6. Assist with the control of departmental operating costs in line with forecasted business levels.
7. Supervise the department to ensure effective operation on a day-to-day basis, maintaining company brand standards consistently with attention to detail.
8. Comply with statutory and company requirements for Health and Safety, Food Safety, Risk Assessment, Licensing Laws, and ensure all employment legislation is strictly adhered to.
9. Maximise opportunities for departmental sales and profit and other related targets.
10. Assist with and suggest new promotional opportunities to enable departmental sales to meet and exceed budget, including the planning, implementation, and review of promotions.
11. Keep all department team members sales focused and ensure ongoing training as required, submitting training records for the attention of management.
12. Be knowledgeable of all food and beverage menus, working in cooperation with the Head Chef and kitchen team.
13. Actively upsell throughout all aspects of customer service and train the team to do so.
14. Conduct yourself in a professional and courteous manner at all times.
15. Ensure customer satisfaction throughout their dining experience.
16. Inform the manager of special requirements or difficulties.
17. Ensure dining areas are maintained within cleaning schedules.
18. Read, understand, and comply with your responsibilities as defined in the Health and Safety statement and Staff Handbook.
19. Ensure HACCP and cleaning schedules are completed daily and standards maintained.
20. Actively participate in any training and personnel exercises designed to improve standards and performance levels.
21. Carry out the company’s customer relation policy.
22. Communicate the company’s services to guests as required.
23. Arrive for duty in accordance with rostered times in full clean uniform and wearing a name badge at all times.
24. Ensure the highest standards in personal hygiene and grooming (please refer to company grooming policy).
Note: The above list of requirements, although mandatory, is not exhaustive; reasonable flexibility will be required within your role.
#J-18808-Ljbffr