At Deloitte, making an impact is more than just what we do: it's why we're here.
We're driven to create positive progress for our clients, community, people, and the planet. This sense of purpose inspires us to work to the highest standards, to tackle the challenges that matter.
About the Role
The Client Account Manager (CAM) works closely with the Lead Client Service Partner (LCSP) and senior account team by overseeing day-to-day account operations and coordinating the activities of the cross-firm team.
Key Responsibilities:
* Coordinate team activities in building multiple strong relationships with stakeholders in the client, including maintaining the account team relationship map and keeping oversight of all client interactions.
* Help connect the account team by leading communications, coordinating account team meetings, and driving regular interactions.
* Provide support to the account leadership team on operational activities, including preparing performance updates, ensuring the opportunity pipeline is kept up to date on the firm's Salesforce system.
* Regularly create and refresh account team materials, such as slide decks, reports, team updates, and proposals.
* Coordinate and develop materials for sales activities, including client meetings, internal and client-facing workshops, and events, pursuits, and proposals.
* Provide the account team with up-to-date information on client challenges, news, and industry trends.
* Deliver key activities in the planning and execution of a 3-year account outlook and annual campaign strategy.
* Create and maintain a repository for all account information.
* Collaborate with internal functions in raising and resolving any risk or brand issues.
About You
To be successful in this role, you will need:
* Proactive and motivated individual.
* Proven communication skills.
* Strong Microsoft Office skills, particularly PowerPoint and Excel.
* Good stakeholder management and relationship-building skills.
* Experience coordinating workshops/meetings.
* Strong presentation and content creation skills (written and oral).
We also welcome experience managing and tracking pipeline and performance data, as well as working in/with the tech industry.
If you believe you meet most of the criteria above, we encourage you to apply.
Deloitte is an equal opportunities employer and will ensure any reasonable accommodations are implemented as part of the recruitment and selection process.