Job Title:
Compliance Administrator
Role Summary:
We are seeking a Compliance Administrator to work on a business process outsourcing (BPO) project with our client. The role will involve monitoring operational processes and procedures, overseeing compliance for applicants, maintaining registers of members of the designated profession, and communicating with applicants.
Duties and Responsibilities:
* Monitoring all operational processes and procedures using a compliance management platform to ensure conformity with legal regulations and ethical standards.
* Overseeing all compliance for applicants – reviewing documents, adhering to GDPR requirements.
* Maintaining registers of members of the designated profession.
* Verification and processing of applications for registration and recognition of qualifications gained outside the State.
* Communicating with applicants via email and telephone to request information and answer queries on the registration/recognition process.
* Answering inbound calls using an appropriate telephone system.
* Performing other duties as directed by the Supervisor.
Key Requirements:
* Prior experience in a customer-facing/administrative role is desirable.
* Proficiency in the English language.
* Strong written and verbal communication skills.
* Strong organisational skills with the ability to prioritise effectively.
* Ability to work in a fast-paced environment, both independently and as part of a team.
* Proficient ICT skills and knowledge of Microsoft Office suite.
About Us:
Servisource, part of the Cpl Group, is a leading provider of high-quality recruitment, care, and support services. We have over 20 years' experience across various sectors and provide a local service with national and international reach.
Organisational Benefits:
* We offer a competitive financial and benefits package.
* We promote flexibility and smart working practices.
* We provide health and wellbeing initiatives.
* We offer career development progression opportunities.
* We provide further learning and development opportunities.
* We have a vibrant sports and social club.
Our Core Values:
* Customer-focused.
* Accountable.
* Responsible.
* Empowered.
* Effective communication.
* Respectful.