Director of Strategic Service Development
We are seeking a visionary Director of Strategic Service Development to lead and shape the evolution of our services as we expand our portfolio and continue to redefine the value we deliver to our customers.
Key Responsibilities
* Develop and execute a roadmap to diversify and scale our offerings, positioning the business as the leading independent software maintenance provider for the enterprise software ecosystem.
* Identify, evaluate, and drive new service and product initiatives that add measurable value to our customers.
* Ensure the clear definition and articulation of value propositions, features, and delivery models for new services.
Sales Enablement & Commercial Strategy
* Collaborate with the sales and account teams to enable commercial success through training, tools, and resources.
* Create compelling business cases and go-to-market strategies for diversified service offerings.
* Act as a strategic partner to sales, participating in high-level customer engagements to drive buy-in and adoption.
Capability & Skill Development
* Define the skills and capabilities required for delivering diversified offerings across multiple enterprise software platforms.
* Work closely with delivery teams to ensure readiness and consistent quality in service execution.
Marketing & Customer Engagement
* Lead product marketing efforts, including campaign development and execution, to announce new offerings and demonstrate thought leadership in the enterprise software maintenance space.
* Develop customer success stories and case studies to showcase the tangible impact of our services.
* Promote the organization as the trusted partner for extending the lifecycle and maximizing the value of enterprise software investments.
Operational & Budgetary Management
* Manage development budgets, ensuring efficient allocation of resources to maximize impact.
* Establish key performance indicators (KPIs) to measure success and drive continuous improvement.
* Report on the progress and impact of initiatives to the Chief Strategy Officer.
About You:
* Proven Leadership: Extensive experience in senior leadership roles, preferably within software maintenance, enterprise IT services, or a related field.
* Service Development Expertise: Strong track record of designing, implementing, and scaling innovative service offerings.
* Customer-Centric Approach: Demonstrated ability to engage with customers to identify needs and translate them into actionable strategies.
* Commercial Acumen: Experience in sales enablement, business development, or similar functions.
* Marketing Savvy: Knowledge of product marketing, campaign management, and storytelling to drive customer engagement.
* Technical Insight: Familiarity with enterprise software ecosystems, including IBM, VMware, Red Hat Linux, and open-source products.
Key Competencies:
* Strategic thinking and the ability to balance short-term execution with long-term vision.
* Strong communication and stakeholder management skills.
* Ability to lead cross-functional teams in a collaborative environment.
* Analytical mindset with a focus on data-driven decision-making.
* Proven ability to manage budgets and deliver measurable outcomes.
This role offers the opportunity to shape the future of our organization by spearheading initiatives that deliver unprecedented value to our customers. You will be at the forefront of a transformation that aims to position us as the leading independent software maintenance provider for enterprise software products.