PFH Technology are looking for an IT Support Engineer to join our growing team.
Contract: 12-month contract
Location: Midlands
Driving Licence: Full Clean Driving Licence essential
Responsibilities may include, but are not restricted to:
· Install and configure computer hardware and peripherals, operating systems and applications
· Knowledge of the internal components of a desktop computer, including storage drives, motherboard, and power supply.
· Familiarity with SATA, M.2, or NVMe
· Knowing how to disconnect and safely remove HDD and replacing with SSD
· Understanding how to use disk cloning tools
· Ability to access and configure the BIOS/UEFI
· Knowledge of how to manage partitions, format the drive, etc
· Geographical based to provide onsite support in specific site or multiple sites i.e. mobile
· Liaising with the Coordinators to receive upgrade schedule, arriving on-site to perform the upgrades, managing any issues through to resolution & ensuring a good customer service experience
· Escalate issues (Application, Hardware) where necessary to the technical point of escalation.
· Prioritise, manage and responding to Service Desk calls in a timely manner logged on the service desk system; including travel to sites to support users within our geographical region
· Establish and build on good working relationship with customers & end-users
· Liaise with third party vendors for software \ hardware installations
· Troubleshoot and if required, referral of hardware faults to third parties
· Troubleshoot system problems, diagnose and solve software faults
· Complete post upgrade forms or checklists for central team
· Engagement with service providers
· Undertake necessary training appropriate to the role
Other
· Full clean Irish Driving Licence
Experience:
· 3+ years’ experience in an IT environment preferably in Windows 10 installations. Demonstrate good problem solving, analytical and decision making skills
· Excellent customer service skills with an ability to empathise with users and help them adapt to their new technologies. User experience is key for this project
· Must demonstrate experience of having an excellent working knowledge of the full Microsoft Office suite and report writing.
· Demonstrate evidence of production of quality deliverables
· networking experience
Business Competencies:
· Excellent written and oral communication skills
· Excellent teamwork and interpersonal skills.
· Proven ability to organise work with an organized manner
· Self-starter with a willingness to take responsibility
· The ability to interact with key stakeholders in a professional manner
Education
· Third Level Education Qualification is preferable.
PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.