Utmost is hiring a Senior Client Services Administrator within our Customer Operations department in Navan.
Please note, this is a 12-month Fixed Term Contract and is based full-time in our Navan office.
Key Responsibilities
* Responding to client requests in a timely and professional manner
* Triage emails and assigning them to the correct team within agreed SLA
* Ensure processing of own tasks within agreed SLA
* Meet personal/client service team targets on call handling SLA
* Proactive and reactive contact with customers and advisers, plus any other relevant parties via telephone, letter or email to ensure work is processed efficiently and correctly
* Go the extra mile to engage customers
* Work closely with other departments to help them better understand clients’ needs
* Ensure adherence to policies and procedures across the various products and business lines.
* Embrace a risk aware mind-set and ensure any issues / risks are identified and brought to management attention in a timely manner
* Portray a mind-set of continuous improvement and innovative thinking
* Bring ideas and improvements to the table and operate a can-do attitude
* Complete all tasks in a manner cognisant of the following measures: End to end timelines, First point resolution, Removal of waste, Customer effort
* Use initiative for problem solving and identification of improvement measures
* Identify opportunities to enhance customer experience
* Support the roll out of strategic projects and initiatives as required
Key Requirements
* A strong customer services background dealing with external customers
* Excellent communication and problem solving skills
* Excellent English with proficiency in at least a second language (preferably Italian)
* Exceptional written and verbal communications skills with the ability to work across all departments, clients, and business units
* The ability to communicate confidently – both through speaking and writing – with colleagues and clients from all levels of an organisation
* Goal-Setting and planning. Well organised and solution orientated individual.
* Ability to work in a team
* Ability to promote change
* Client centric approach with focus on creating the best possible experience
#J-18808-Ljbffr