Job Title: Customer Advisor
We are seeking a customer-focused individual to join our team as a Customer Advisor. This is an exciting opportunity to provide exceptional service to our members and contribute to the success of our organization.
Key Responsibilities:
* Respond to member inquiries via phone, email, and in-person
* Manage expectations and resolve issues in a timely and professional manner
* Provide valuable information and support to account holders
* Work effectively in a fast-paced environment with a high volume of calls and emails
Requirements:
* Proven customer service experience, preferably in healthcare
* Excellent communication and interpersonal skills
* Ability to work independently and as part of a team
* Proficient in Microsoft Excel and other software applications
* Resilient and empathetic with a positive attitude
What We Offer:
* A permanent position with opportunities for growth and development
* A hybrid working model with flexibility to work from home
* A competitive salary and benefits package
* A pension scheme and free parking on site
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this role.
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