Who is Tenable?
Tenable® is the Exposure Management company. 44,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies. Come be part of our journey!
What makes Tenable such a great place to work?
Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!
Your Role:The Technical Support Engineer (TSE) provides consistent, world-class support for Tenable cybersecurity products (Tenable Holdings Inc, NASDAQ: TENB). In serving as the primary liaison between the company and customer, the TSE resolves real-world technical challenges by supporting cutting-edge vulnerability assessment and compliance auditing software across complex, multi-faceted customer deployments.Our TSEs possess excellent knowledge of security assessment, vulnerability management, OT cybersecurity and compliance auditing capabilities along with the drive to rapidly learn the newest technologies. Impeccable communication skills (written and verbal) focused on sustaining market leading customer loyalty is a key requirement for this position. The TSE is a hands-on customer-facing role that provides support for Tenable’s entire product suite; including Nessus Professional, Tenable.io, Tenable.sc (formerly Security Center), Tenable.ot, Log Correlation Engine, Container Security, and Web Application Scanning. Questions come from a wide variety of sources including customers who need help deploying their first Nessus scanner, to customers who want to perform in-depth log correlation and real-time vulnerability analysis.Your Opportunity:Serves as the primary technical liaison between the customer and Tenable internal groups (Product Management, R&D, etc) for technical issuesAnalyse and clarify customer technical inquiriesAnalysing vulnerability scan results, system audits, and log eventsRecreating customer software issues in a lab environmentEnsure customer feedback is properly channelled into Product Management and Research & DevelopmentMaintaining in-depth knowledge of Tenable products and information security best-practicesCreate and publish solution knowledge for re-use by customers and Tenable employeesWhat You'll Need: Bachelor’s degree in IT or Computer Science (or equivalent experience)At least 5+ years of hands-on proven experience in field engineering or technical support : Support/Professional Services/Technical Account ManagerExcellent Verbal Communication Skills in EnglishAccess to High Quality Broadband - Hybrid position2+ Years Customer Support with a hi-tech companyA passion for making customers successfulExperience working with Enterprise customers around the world Excellent verbal and written communication skills in EnglishExcellent customer-oriented individual Strong technical and robust problem-solving skills, the ability to learn from doing, personal accountability, and a positive and professional attitudeStrong desire to learn new skills at an accelerated paceAbility to multi-task and manage multiple priorities in a fast-paced environmentStrong knowledge/experience in :Linux and Windows Server Administration and ConfigurationNetwork administration, Firewall Configuration, and strong knowledge of TCP/IPExtensive experience with diagnostic tools such as Wireshark, etc to analyze packet captures (pcaps)Experience with SQL and database administrationLog File Analysis ExperienceWorking Knowledge of:FirewallsCVE's and Security BulletinsEither professionally or in an academic setting, using Nessus and/or other vulnerability management and cybersecurity tools Plus to have the following knowledge/experience:Patch deployment and system configurationLog analysis using Splunk or another SIEM productVirtualization technology (VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, etc.)Basic programming knowledge Scripting in Bash, Python, Powershell, etc.OS Hardening experience (DISA STIGs, HIPPA, CIS, etc)Certificates and CAsMonthly availability to work weekends (8am-4:30pm) and Holidays is also required#LI-JG1#LI-Hybrid
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact Recruiting@Tenable.com for further assistance.
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