Mobility Analyst to play a crucial role in ensuring the delivery of mobility services and optimising IT processes.As a Mobility Analyst, you will be responsible for ensuring the delivery of quality IT Support services with a focus on mobility services. You will manage the front-line support processes in relation to mobility incidents, problems and changes. Key Responsibilities
1. Develop administrator level of understanding of the key technologies managed by service management to support mobile devices, i.e. intune, workspace one
2. Manage the front line support processes in relation to mobility incidents, problems and changes
3. Provide SME input on device configuration and deployment processes
4. Interface between IT, the user community, business partners and 3rd party IT service providers
5. Continuous improvement on existing and new processes or configurations with a view to optimisation
6. Leading and/or participation in IT projects and initiatives designed to improve service and global business processes while providing SME input as required
7. Management of high impact issues and outage events
8. Perform regular reviews of the live environments to identify trends or underlying issues that may result in problems
9. Manage the procurement and asset management processes for mobile devices and peripherals
Requirements:
10. Knowledge and experience of ITIL methodologies and implementations is desirable.
11. Experience with device management tools such as Intune, Workspace One, etc., would be an advantage.
12. Experience working with ITSM tools such as ServiceNow would be an advantage.
13. Relevant third-level qualification/accreditation desirable
14. Minimum 3 years of experience in water, utilities, or similar industries desirable
15. Strong analytical skills and problem-solving ability
16. Highly motivated individual with a proven track record of delivering results within a team
17. Ability to develop and maintain effective partnerships with key stakeholders
18. Adaptability and willingness to change focus on line with business requirements