Role Title Officer CFS Connectivity Officer Clearstream's Fund Services (CFS) division enables banks and other investment fund distributors to move towards standardization, automation, and straight-through processing of investment fund transactions.
The Vestima Service Design and Implementation unit with its Connectivity Services is supporting clients making best use of CFS Connectivity Products This is done in close collaboration with several internal stakeholders amongst them with Relationship Management, Product- and IT Teams.
Tasks/responsibilities Advise clients on the day-to-day usage of CFS connectivity media and portal Provide support on their connectivity setup Assist clients in finding a solution to technical issues Train clients on the CFS connectivity products Build trust and loyalty of customers by taking a client-centric approach Work with Relationship Management and IT department to improve and promote Connectivity products Coordinate and follow up with internal stakeholders Ensure up-to date client status for stakeholders in a timely manner Ensure a consistent and good client experience throughout the process Qualifications/required skills Client focus is essential Very good organization of work and multi-tasking ability while setting right priorities Ability to maintain up to date knowledge and assume responsibility, capacity to work independently, as well under pressure, and meet deadlines Excellent communication and interpersonal skills Accuracy, curiosity, highly organized and flexible with problem solving skills Interest in financial markets and open-minded approach towards IT infrastructure Good knowledge of MS-Office applications, analytical skills, and attention to detail Fluency in English (spoken and written) French and/or German is an asset Summary of Key Competencies required for the position Work as a part of a diverse and friendly team High level of organization and focus on accuracy Good problem-solving skills and initiative Ability to work independently Flexibility and "Can Do" attitude NOTE: This job description is not intended to be all-inclusive.
Employees may perform other related duties to meet the ongoing needs of the organization.
Why Deutsche Börse Group?
We are committed to providing a work environment where everyone feels welcome and can reach their full potential.
Our standards go far beyond simply matching candidates with the right position.
Mobility We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.
Work environment Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment.
Free drinks and food and meal allowances included.
Health and wellbeing We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.
Financial stability We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.
Hybrid work Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations.
Our hybrid working model combines the best of both worlds.
Flexible working hours We want your job to fit your life situation and offer flexible working time models, childcare allowance, or the possibility to study alongside your job.
Internationality Our market infrastructures are globally connected.
Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.
Development We promote individual development by offering internal development programmes, mentoring, further education and training budgets.