Service Assurance Manager Contractor required, Dublin, Hybrid.
Your role will encompass: Service assurance of all services within the specific business area and will assist technical leads in maintaining the service standards.
Responsibilities:Incident and Problem management.Live Incident swift response team coordination.Problem management and coordinating/driving of Engineering activity to engineer our way out of future occurrences.On-call Production Systems Monitoring.Splunk Monitoring and Grafana Monitoring.Dashboards Build/Improvements.Mailbox Change Control as it relates to service.Full awareness of all production change plans.Change Approval Board attendance.System Ownership BAU ownership activity (e.g., IT Pam Reviews, uControl Map reviews, JST and Dora asks).Legacy System Treatment Strategy.For further specification details, please call Lindsay O'Leary at 00 353 86 8311808.
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