The Opportunity:
Shutterstock is a global technology company that powers one of the world’s largest marketplaces for high quality photos, illustrations, videos and music utilized by corporations, creative agencies, media and entertainment production companies, and news agencies of all sizes. Our goal is to help the world experience images, footage, and music in a more beautiful way.
At Shutterstock, we're growing our team of Customer Care Advocates. We're looking for someone passionate about customer care to handle phone calls, live chats and emails from customers.
The day to day:
Patiently assist and troubleshoot customers with varying technical, site, policy, account and miscellaneous issues
Navigate through our customers to find additional contacts, and send potential referral opportunities to the sales team
Show empathy and focus to customers while resolving issues in a timely fashion
Leverage retention tools to maintain happy and healthy customer relationships
Attend to all aspects of customer care in a courteous and professional manner
Accumulate customer feedback for product research and development
What you’ll bring to the role:
Multitask in fast paced environment with high volume of communications
Ability to thrive within and adapt to organizational changes
Ability to write without grammatical or spelling errors
2+ years of successful Customer Service/Sales experience
Bachelor’s degree from a 4-year college or university
Bilingual in Portuguese Spanish, and/or Russian are appreciated skills
Any of these would be a bonus:
Prior use of Salesforce
General understanding of Adobe Photoshop and/or Adobe Illustrator
Stock photography licensing terms
Shutterstock Values
We are one team collectively focused on creating an unrivaled experience for our Customers and Contributors. represent the mindset of the employee who will thrive at Shutterstock. If you are passionate about what you do, and want to become part of a cutting-edge technology company building industry leading products, please apply.
Shutterstock is an Equal Opportunity Employer. Suitably qualified and eligible candidates are encouraged to apply regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
Shutterstock ensures that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence,.