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Customer Experience Manager - Whitepines, null
Client:
Tesco
Location:
null, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
2e5201d49a3c
Job Views:
6
Posted:
03.03.2025
Expiry Date:
17.04.2025
Job Description:
Tesco is a values-led business and we are committed to building a better Tesco and to support our colleagues in Serving Ireland’s Shoppers a Little Better Everyday. We aspire to create an emotional connection with our customers and colleagues and to help to make their lives more manageable and enjoyable. Tesco Ireland is committed to developing individuals' talents and supporting professional development as a dynamic business that values people with strong leadership skills and an entrepreneurial attitude.
THE ROLE
Tesco Ireland is currently seeking to appoint a Customer Experience Manager who will have responsibility for supporting and leading a team of people to deliver the best shopping trip for our customers. This role will report to the Deputy Manager and will ensure that we are serving Ireland's shoppers a little better every day.
Responsibilities:
1. Creating an inspiring and welcoming environment for colleagues and customers.
2. Managing the change operations in store, as well as the checkout operations and equipment.
3. Be responsible for the store when the Store Manager/Deputy Manager are not present.
4. Ensure that the team is fully trained and validated in their roles.
5. Creating an environment of two-way communication, inspiring a culture of trust.
6. Coaching and managing colleagues to enable them to deliver their daily priorities.
7. Review reports and systems to enable you to deliver the right improvements for customers and colleagues.
8. Driving a culture of zero food waste, managing date codes and ensuring no food suitable for human consumption goes to waste.
9. Recruiting the best colleagues for the team, selecting those passionate about customers.
10. Understanding the cleaning specifications for your store and ensuring that the plan is delivered through your team.
11. Managing stock control activities, warehouse layout, and processes.
12. Root causing any incorrect prices, overcharges, refunds, and label routines.
13. Managing the front-end operation to ensure that customers do not queue.
14. Recognising when colleagues give great service and providing feedback.
Requirements:
For the ‘Customer Experience Manager’ role, you have a demonstrated track record of:
1. Being passionate about delivering the right way for customers and colleagues.
2. Being adaptable and agile in your thinking.
3. Delivering key objectives in a fast-paced environment.
4. Being the ‘Go To’ person for all queries for your department.
5. Shaping and influencing at the most senior level.
6. Previous Retail Experience preferred in a similar role.
What's in it for you:
We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to:
1. Competitive Salary from €37,500.
2. Bonus Scheme.
3. Our Virtual GP service provides free and confidential access to an online GP.
4. 24/7 access to our Employee Assistance Programme (EAP).
5. Colleague Clubcard 10% discount increasing to 15%.
6. Life Assurance.
7. Pension Scheme.
8. Save As You Earn Scheme.
9. Paid Family Leave.
10. Bike to Work.
11. Long Service Awards.
12. Commuter Scheme.
NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.
About us:
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves.
We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process.
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